Renewable Energy Complaints Specialist

Team Jobs - Commercial; Lower Blandford St Mary; Sur place; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

Salary up to £35,000

33 days' annual leave

Mon-Fri working hours

Overtime opportunities

Salary reviews

Career progression

Pension scheme

Referral scheme

Eye care vouchers

Team lunches

Office snacks

Résumé du poste

TeamJobs is recruiting a Complaints Specialist in Bournemouth to handle customer complaints from initial enquiry to resolution. The role focuses on thorough investigations and clear written responses while ensuring regulatory timelines are met and driving customer satisfaction.

The ideal candidate will have 1+ year in complaints handling, strong communication skills, and experience with Ombudsman cases or review platforms. Monday–Friday, permanent role with opportunities for overtime.

Qualifications

• 1+ year in a complaints-handling role, ideally telephone-based.
• Knowledge of complaints procedures and regulatory requirements.
• Excellent written and verbal communication skills.
• Strong investigative and problem-solving abilities.

Responsabilités

• Manage customer complaints from enquiry to resolution.
• Investigate complaints thoroughly and provide clear written responses.
• Ensure complaints handled within company and regulatory timescales.
• Manage escalated complaints, including Ombudsman cases.
• Support complaints reporting to management and regulators.
• Identify recurring issues and suggest process improvements.
• Provide feedback to customer service teams to raise standards.
• Collaborate with internal teams to resolve concerns efficiently.
• Maintain accurate records and regulatory compliance.

Connaissances

Complaints handling

Customer resolutions

Regulatory knowledge

Investigation

Written communication

Verbal communication

Attention to detail

Ombudsman experience

Review platforms

Process improvement

Description du poste

TeamJobs is recruiting a Complaints Specialist in Bournemouth to handle customer complaints from initial enquiry to resolution. The role focuses on thorough investigations and clear written responses while ensuring regulatory timelines are met and driving customer satisfaction.

The ideal candidate will have 1+ year in complaints handling, strong communication skills, and experience with Ombudsman cases or review platforms. Monday–Friday, permanent role with opportunities for overtime.