Banking Complaints Specialist - Customer Care (Hybrid)

Connect Recruitment Consultants Ltd; Slough; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid work — 2 days WFH per week

Job summary

Connect Recruitment Consultants Ltd is seeking a Customer Care - Complaints Specialist in the South East England region. This temporary, full-time role focuses on managing and resolving customer complaints within banking and finance, ensuring regulatory compliance and high service standards.

You will investigate concerns, liaise with legal, compliance and operations teams, maintain records, and provide updates to customers while upholding confidentiality and trust.

Qualifications

• Two years' experience in a customer service or complaints handling role.
• Knowledge of complaint handling frameworks and regulatory requirements in financial services.
• Proficient with CRM systems and standard office software.

Responsibilities

• Receive, assess and acknowledge complaints per procedures and regulations.
• Investigate complaints to establish facts and determine resolutions.
• Communicate with customers with clarity and empathy, providing updates.

Skills

Literacy & numeracy

Communication skills

Analytical thinking

CRM systems

Office software

Organisational skills

Customer interaction handling

Resilience under pressure

Education

GCSEs English & Maths

Complaint handling qualification

Job description

Connect Recruitment Consultants Ltd is seeking a Customer Care - Complaints Specialist in the South East England region. This temporary, full-time role focuses on managing and resolving customer complaints within banking and finance, ensuring regulatory compliance and high service standards.

You will investigate concerns, liaise with legal, compliance and operations teams, maintain records, and provide updates to customers while upholding confidentiality and trust.