(REMOTE) Virtual Travel Assistant

TN United Kingdom; Birmingham; Remote; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a Virtual Travel Assistant to provide exceptional service to clients while working remotely. This role involves booking travel itineraries, managing inquiries, and collaborating with clients to create memorable travel experiences. With over 70 years in the industry, the company offers training and a flexible schedule, making it an ideal opportunity for those passionate about travel and customer service. Join a dynamic team and enjoy ongoing training to stay updated on industry trends, all while enjoying the freedom of remote work.

Benefits

Flexible remote working schedule

Personalized professional website

Ongoing daily training

Networking opportunities with tour operators

Qualifications

• Exceptional customer service and communication skills are essential.
• Strong organizational abilities and multitasking capacity required.

Responsibilities

• Serve as the primary contact for customers, providing concierge-level service.
• Research and book domestic and international travel packages.

Skills

Fluency in English

Sales skills

Interpersonal skills

Negotiation skills

Job description

Job Title: (REMOTE) Virtual Travel Assistant, Birmingham

Client:

Feyer & Associates

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

322ab4d22af5

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

This role involves working remotely from home, booking itineraries, destinations, and activities for clients.

Join a company with over 70 years of experience serving clients worldwide. No experience is necessary; training will be provided. This is a commission-based position.

Core Responsibilities:

• Serve as the primary contact for customers, providing concierge-level service to travelers from start to finish.
• Respond to inquiries via telephone, email, and online submissions promptly.
• Research and book domestic and international travel packages, including flights, hotels, tours, and ground transportation.
• Work with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
• Familiarize with multiple web-based booking engines and travel resources.
• Calculate pricing and costs for trip changes or additional fees.
• Provide e-tickets and process credit card payments over the phone.

Travel Planning and Sales:

• Plan and sell transportation, accommodations, insurance, and other travel services.
• Collaborate with clients to understand their needs and advise on destinations, transportation, dates, costs, and accommodations.

Qualifications:

No prior experience necessary; training will be provided. Essential qualities include exceptional customer service, excellent communication skills, strong organizational abilities, and the capacity to prioritize and multitask.

Additional Benefits:

• Flexible remote working schedule.
• Opportunity for a personalized professional website.
• Ongoing daily training to stay updated on industry trends.
• Assist clients with travel information, brochures, maps, and regulations.
• Handle bookings, payments, and issue resolution promptly.
• Attend seminars and build a network with tour operators.

Skills Required:

• Fluency in English; multilingualism is a plus.
• Strong sales and commercial awareness.
• Effective interpersonal and negotiation skills.

If you are passionate about travel, possess excellent communication skills, and enjoy sales, we invite you to join us as a Remote Coordinator. Create memorable travel experiences while enjoying flexible schedules and ongoing training.