(REMOTE) Virtual Travel Assistant

FeyerAssociates INC; Birmingham; Remote; GBP 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a Remote Coordinator to join their dynamic team. This entry-level position offers the chance to work from home while booking travel itineraries for clients around the world. You'll provide exceptional customer service, assist clients in planning their travel, and gain valuable training in the travel industry. With a flexible schedule and ongoing training opportunities, this role is perfect for those passionate about travel and dedicated to creating memorable experiences. If you have strong communication skills and a knack for sales, this is an exciting opportunity to embark on a rewarding career in travel planning.

Benefits

Flexible Schedule

Personal Website

Daily Training Available

Qualifications

• No experience necessary; training provided.
• Exceptional customer service and communication skills required.

Responsibilities

• Provide premium concierge-level service to travelers.
• Research and book domestic and international travel packages.

Skills

Customer Service

Sales Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Negotiation Skills

Fluency in English

Education

No formal education required

Tools

Web-based booking engines

Job description

Work remotely from home, booking itineraries, destinations, and activities. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for a company that has been in business for over 70 years, serving clients all over the world. No experience is necessary. We will train you. This is a commission-based role.

Core Responsibilities:

• Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
• Respond to telephone, email inquiries, and online travel submissions in a timely fashion
• Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
• Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
• Become familiar with multiple web-based booking engines and travel resources
• Pricing & cost calculations for changes or added trip fees
• Provide e-tickets and take credit card payments over the phone

Travel Planning and Sales:

• Plan and sell transportation, accommodations, insurance, and other travel services
• Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations

Qualifications:

• No experience necessary; we will train
• Exceptional customer service abilities
• Superior written and verbal communication skills
• Strong organization with the ability to prioritize and multi-task

Benefits:

• Flexible Schedule: Enjoy the flexibility of working remotely
• Personal Website: Opportunity to have a personalized website for professional representation
• Daily Training Available: Access ongoing training to stay informed about industry developments

Customer Communication:

• Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers
• Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience

Booking and Financial Transactions:

• Book transportation, make hotel reservations, and handle payment/fees
• Use promotional techniques and prepare materials to sell itinerary tour packages

Issue Resolution:

• Address and resolve problems, complaints, or refund requests promptly
• Maintain a high level of customer satisfaction through effective conflict resolution

Industry Knowledge and Networking:

• Attend seminars to stay updated with tourism trends
• Build and maintain a network with tour operators to enhance service offerings

Skills:

• Fluency in English; multilingualism is a plus
• Strong sales skills and commercial awareness
• Effective interpersonal and negotiation skills

If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Internet Publishing