Remote Triage & Pathways Coordinator

The Growth Company; Liverpool; Remote; GBP 23,000 - 30,000; Full time

Job summary

The Growth Company is recruiting a Triage Coordinator to help residents access the right employability services. You will work with local authorities, community organisations, and employment providers to build partnerships and deliver practical support.

This home-based role involves occasional travel to local offices for meetings and events, with base options in Liverpool or St Helens. You will record interactions in our CRM, coordinate appointments, and help residents move toward work with

Qualifications

• Experience handling resident or client interactions.
• Proficient with CRM and MS Office.
• Ability to work independently and meet targets.
• Excellent organisational skills.

Responsibilities

• Manage resident interactions across in-person, phone, email and website/app channels.
• Conduct empathetic interviews to assess needs and determine support actions.
• Record client interactions in the CRM following procedures.
• Evaluate next steps using GC resources and external advisory services.
• Refer residents to internal specialists or external agencies.
• Oversee workflow and escalate cases within partner organisations.
• Support service promotion through marketing, networking, and partnerships.
• Coordinate appointments and issue referrals promptly.

Skills

Customer service

IT Proficiency

Communication

CRM systems

Job description

The Growth Company is recruiting a Triage Coordinator to help residents access the right employability services. You will work with local authorities, community organisations, and employment providers to build partnerships and deliver practical support.

This home-based role involves occasional travel to local offices for meetings and events, with base options in Liverpool or St Helens. You will record interactions in our CRM, coordinate appointments, and help residents move toward work with