Remote Travel Planner & Concierge

Penny's Adventures; Cambridge; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Discounted travel packages

Professional development opportunities

Remote-friendly environment

Flexible schedule

Job summary

Penny’s Adventures, a remote travel specialist, is seeking a Travel Customer Representative to assist clients in planning and booking dream vacations, collaborating with sales and marketing to ensure a seamless start-to-finish experience.

You will communicate via phone, email, and online platforms to tailor itineraries, book flights, accommodations, transportation and activities within budget, and provide proactive support throughout the planning and travel process.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work independently and remotely while maintaining a high level of productivity and attention to detail.
• Passion for travel and a desire to help others create unforgettable experiences.

Responsibilities

• Communicate with clients via phone, email, and online platforms to understand their travel preferences and needs
• Utilize your knowledge of popular destinations, travel trends, and industry resources to create personalized travel itineraries for clients
• Book flights, accommodations, transportation, and activities for clients according to their budget and preferences
• Provide exceptional customer service by promptly responding to client inquiries and addressing any concerns or issues that may arise during the planning process or while on vacation
• Collaborate with our sales and marketing teams to promote and sell our travel packages and services
• Stay up-to-date with industry trends and new travel destinations to continuously improve our offerings and provide the best possible experience for our clients

Skills

Communication

Interpersonal skills

Organization

Time management

Remote work

Travel enthusiasm

Job description

Penny’s Adventures, a remote travel specialist, is seeking a Travel Customer Representative to assist clients in planning and booking dream vacations, collaborating with sales and marketing to ensure a seamless start-to-finish experience.

You will communicate via phone, email, and online platforms to tailor itineraries, book flights, accommodations, transportation and activities within budget, and provide proactive support throughout the planning and travel process.