Remote Survivor Services Lead

Women's Aid; City Of London; A distancia; GBP 39.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days leave

Pension 7% employer contribution

Remote working

Descripción de la vacante

Women's Aid is seeking a Survivor Services Manager to lead the day-to-day delivery of survivor services in a UK-wide context. The role focuses on safeguarding, quality assurance and continuous improvement across projects, while managing staff and volunteers.

You will drive service planning, impact monitoring and partnership development, contributing to income generation and organisational growth with a commitment to survivor voice.

Formación

• Knowledge of safeguarding issues relating to survivors and children.
• Knowledge of rights and options for women and children fleeing domestic violence.
• Knowledge of refuge provision and survivor services across England and Wales.
• Experience working directly with survivors and their children.
• Experience managing staff and volunteers, including recruitment and supervision.
• Experience monitoring and evaluating advice/service provision.

Responsabilidades

• Oversee day-to-day delivery of Survivor Services with a focus on safe, high-quality practice.
• Lead service planning, delivery, impact monitoring and budget management.
• Ensure safeguarding and quality assurance across survivor service projects.
• Provide leadership to senior support workers, support workers and volunteers.
• Develop partnerships and contribute to income generation and service development.

Conocimientos

Safeguarding knowledge

Rights & options knowledge

Refuge provision knowledge

Direct work with survivors

Staff/volunteer management

Service monitoring & evaluation

Policy development

Telephone/online support operations

Herramientas

Budget management

Descripción del empleo

Women's Aid is seeking a Survivor Services Manager to lead the day-to-day delivery of survivor services in a UK-wide context. The role focuses on safeguarding, quality assurance and continuous improvement across projects, while managing staff and volunteers.

You will drive service planning, impact monitoring and partnership development, contributing to income generation and organisational growth with a commitment to survivor voice.