Remote Senior Customer Service Advisor

Essential Employment; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Senior Customer Service Advisor to assist customers with housing management issues via phone and email. The role involves triaging queries and using MRI Orchard for record-keeping. Applicants should have experience in customer service and be able to work collaboratively. This is a full-time temporary position offering £16.37 per hour.

Qualifications

• Experience in a customer service role, preferably in housing management.
• Ability to handle enquiries efficiently and effectively.
• Strong attention to detail and adherence to policies.

Responsibilities

• Provide advice and guidance to customers on housing management issues.
• Triage housing advice queries and complete duty referrals.
• Manage customer interactions using MRI Orchard.

Skills

Customer service

Effective communication

Collaboration

Tools

MRI Orchard

Job description

Overview

Senior Customer Service Advisor needed Paying £16.37 per hr ref 5276754

Full time hours on a temporarybasis

Key Responsibilities

• Provide advice and guidance to customers via telephone and email on a wide range of housing management issues, including tenancy queries.
• Triage housing advice queries and complete duty referrals where appropriate.
• Use MRI Orchard to manage customer interactions and maintain accurate records.
• Ensure queries are resolved efficiently and in line with housing policies and procedures.
• Work collaboratively with internal teams and external partners to support positive outcomes for residents.

If you are interested in the role, please email your CV [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

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