Remote Senior Complaints & Information Governance Lead

Red Recruitment; Painswick; Remote; GBP 23.000 - 25.000; Vollzeit

Zusammenfassung

Red Recruitment is seeking a Senior Complaints Officer for a fully remote, temporary contract (3-6 months). The role focuses on complex complaints, information governance and data protection, including handling FOI requests and data incidents.

You will advise managers, coordinate investigations, and ensure compliance with UK GDPR and the Data Protection Act 2018, while liaising with ICO and external bodies as needed.

Qualifikationen

• Significant experience managing complex complaints within a large or regulated organisation.
• Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation.
• Experience handling sensitive personal information within a multi-agency or complex organisational environment.
• Experience processing Freedom of Information and Subject Access Requests.
• Strong investigation and analytical skills; identifying causes of data incidents.
• Experience drafting and agreeing data-sharing agreements, policies and procedures.
• Excellent written communication and report-writing skills.
• Confident providing specialist advice and influencing managers and senior stakeholders.
• Able to interpret complex information and recommend practical, compliant solutions.
• Highly organised with ability to manage competing priorities and deadlines.

Aufgaben

• Manage complex complaints from receipt through investigation, resolution and response.
• Support administration of customer feedback including MP enquiries and compliments.
• Provide specialist advice on complaints, FOI and information governance matters.
• Process FOI and Subject Access Requests within statutory timescales.
• Ensure compliance with Data Protection Act 2018 and UK GDPR.
• Investigate data incidents and breaches and recommend corrective action.
• Record, investigate and report all data incidents accurately.
• Liaise with managers, legal teams and external bodies including ICO as required.
• Draft clear responses, reports and recommendations on complex cases.
• Develop and maintain information governance policies and data-sharing agreements.
• Provide guidance to managers on data protection requirements and governance.

Kenntnisse

Data governance

Complaints handling

Information governance

Investigations

Ausbildung

Degree-level qualification

CIPP or data protection qualification desirable

Jobbeschreibung

Red Recruitment is seeking a Senior Complaints Officer for a fully remote, temporary contract (3-6 months). The role focuses on complex complaints, information governance and data protection, including handling FOI requests and data incidents.

You will advise managers, coordinate investigations, and ensure compliance with UK GDPR and the Data Protection Act 2018, while liaising with ICO and external bodies as needed.