Remote Reservation Planner & Client Concierge

Elevate Careers Network; Birmingham; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Professional development

Job summary

Elevate Careers Network seeks a Reservation Planning Coordinator to organize research, coordinate reservations, and manage essential details throughout the planning cycle. You will communicate clearly, help clients, and keep multiple requests organized while delivering timely support.

The role emphasizes strong written and verbal communication, attention to detail, and professional client service. Training is provided, with ongoing professional development in a fully remote setting.

Qualifications

• Strong written and verbal communication.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Comfortable using email and web-based platforms.
• Strong problem-solving and follow-up skills.
• Previous customer service, hospitality, reservations, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication

Organization

Customer-focused

Online research

Multi-tasking

Email/web platforms

Problem-solving

Customer service experience

Job description

Elevate Careers Network seeks a Reservation Planning Coordinator to organize research, coordinate reservations, and manage essential details throughout the planning cycle. You will communicate clearly, help clients, and keep multiple requests organized while delivering timely support.

The role emphasizes strong written and verbal communication, attention to detail, and professional client service. Training is provided, with ongoing professional development in a fully remote setting.