Remote Network Engineer | WAN/LAN, VPN & Security

InfoHedge Technologies LLC; East Midlands; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Thrive is seeking a Network Engineer to serve as a technical escalation point within Service Operations. The role supports diverse client environments remotely with occasional onsite work, analyzing complex networks, documenting findings, and delivering high-quality resolutions.

You will collaborate with senior engineers, contribute to process improvements, and grow within advanced infrastructure and networking disciplines in a dynamic, client-focused setting.

Qualifications

• Bachelor’s degree or equivalent in a technical field or commensurate work experience.
• 2–4 years of network support experience.
• Strong problem-solving abilities and multitasking skills.

Responsibilities

• Analyze and document complex client/server network environments.
• Perform rapid analysis of networking and unified communications incidents.
• Troubleshoot and resolve high-level workstation, server, and network issues.
• Provide consulting on applications, best practices, and processes.
• Monitor service desk queues and escalate when needed.
• Communicate troubleshooting steps clearly to clients.

Skills

Network troubleshooting

LAN/WAN design

Customer communication

Team collaboration

Education

Bachelor’s Degree or equivalent

Tools

CCNA

CCNP

NSE4

CompTIA Network+

Job description

Thrive is seeking a Network Engineer to serve as a technical escalation point within Service Operations. The role supports diverse client environments remotely with occasional onsite work, analyzing complex networks, documenting findings, and delivering high-quality resolutions.

You will collaborate with senior engineers, contribute to process improvements, and grow within advanced infrastructure and networking disciplines in a dynamic, client-focused setting.