Remote Monitoring Technician – Fleet Diagnostics

RGIT Australia

Chadderton

Remote

GBP 9,000 - 15,000

Part time

14 days+

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Job summary

Think Hire Ltd is seeking a proactive Remote Monitoring Technician for a part-time internship in the United Kingdom. The role involves remotely monitoring equipment performance, diagnosing faults, and guiding clients through solutions to minimize downtime.

The position requires weekend day shifts (Saturday/Sunday) and one additional weekday, totaling 30 hours weekly. The successful candidate will troubleshoot remotely, communicate clearly with site teams, escalate issues when needed, and

Qualifications

Strong troubleshooting and problem-solving skills.
Good communication skills, both verbal and written.
Ability to remain calm and organised under pressure.
Comfortable using remote monitoring software, video calls, and digital communication tools.
Strong attention to detail and ability to prioritise tasks effectively.

Responsibilities

Monitor remote systems to identify faults, issues, and performance concerns across the fleet.
Carry out first-line diagnostics and troubleshooting to determine root causes.
Resolve issues remotely wherever possible, using phone and video support to guide clients through solutions.
Escalate unresolved or urgent issues to the appropriate internal teams including Aftersales, Breakdown Support, Service Management, or Technical teams.
Identify recurring faults and report trends for further investigation.
Maintain clear communication with client site teams regarding downtime, ETAs, and issue updates.
Respond promptly to client requests including timer changes, quiet hour updates, and system adjustments.
Provide accurate handovers and updates at the end of each shift/day.
Support additional operational tasks following training, including: Daily fuel call logs, Pre-sales technical support and job specifications, Contribute ideas and feedback to improve products, services, and internal processes.