Remote Mental Health Crisis Operations Manager

Devon Partnership Trust; Exeter; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working

Home or remote working

Job summary

Devon Partnership Trust is seeking a proactive Business Manager to lead the 24/7 mental health crisis service’s business, administrative and performance functions. You will drive service improvement, workforce planning, governance and data-informed decision making across operational and clinical teams.

You will oversee performance reporting, budget monitoring and telephony systems while developing efficient processes and information systems to support patient care and outcome delivery.

Qualifications

• Experience supervising staff in an admin/operational environment.
• Ability to analyse data and present insights to support decisions.
• Experience in NHS/public sector governance and quality improvement.
• Experience with budget monitoring and procurement processes.
• Experience with governance, audits and service improvement activities.
• Experience with telephony, contact centre or service performance reporting systems.

Responsibilities

• Lead the administrative function with supervision of non-clinical staff.
• Produce and analyse performance data, KPIs and business reports.
• Oversee telephony systems and call centre reporting.
• Support workforce planning, rota management and staffing coordination.
• Coordinate governance processes, audits and inspections.
• Lead business continuity planning and risk management.
• Support financial management through budget monitoring and procurement.
• Develop information systems and reporting tools to improve efficiency.
• Collaborate with internal and external partners on service delivery and projects.
• Assist with complaints, investigations and service development.

Skills

People management

Data analysis

Governance

Budget monitoring

Telephony systems

Process improvement

Education

Degree in Business Management

Postgraduate qualification

ECDL / IT qualification

SQL qualification

Tools

CRM systems

Spreadsheets

Procurement systems

Data reporting tools

Job description

Devon Partnership Trust is seeking a proactive Business Manager to lead the 24/7 mental health crisis service’s business, administrative and performance functions. You will drive service improvement, workforce planning, governance and data-informed decision making across operational and clinical teams.

You will oversee performance reporting, budget monitoring and telephony systems while developing efficient processes and information systems to support patient care and outcome delivery.