Remote Interim Credit Controller: Debt Recovery

Michael Page Procurement & Supply Chain; Northampton; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Salary £35k–£40k

Hybrid/Remote options

Job summary

Michael Page Procurement & Supply Chain is seeking an Interim Credit Controller for a project role based in Northampton. The role focuses on recovering outstanding debt across multiple locations, with a possibility for hybrid or fully remote working.

You will manage aged debt ledgers, contact residents and other parties, negotiate payment arrangements, and provide regular reporting on collections performance. Prior credit control experience and proficiency with accounting software are essential.

Qualifications

• Experience in credit control or a similar role within accounting and finance.
• Strong organisational skills and attention to detail.
• Confidence in communicating with customers and resolving issues.
• Proficiency in relevant accounting software and tools.
• A proactive approach to managing workloads and meeting deadlines.

Responsibilities

• Manage and recover outstanding debt relating to resident fees across multiple locations.
• Review and prioritise aged debt ledgers, focusing on high-value and long-outstanding accounts.
• Contact residents, relatives and other responsible parties by telephone, email and letter to secure payment of overdue balances.
• Investigate and resolve account queries, disputed charges and billing discrepancies that may delay payment.
• Negotiate payment arrangements and repayment plans in line with company policies.
• Monitor agreed payment schedules and follow up on broken arrangements.
• Liaise closely with Managers, Regional Managers and Finance teams to obtain information required to support debt recovery activities.
• Maintain accurate records of all communications, payment commitments and collection activity.
• Escalate high-risk or non-responsive accounts through the appropriate internal and legal recovery processes.
• Reconcile customer accounts and allocate payments accurately.
• Provide regular reporting on collections performance, aged debt reduction and recovery progress against project objectives.
• Support the cleansing and validation of debtor data to improve ledger accuracy.
• Identify trends and root causes contributing to outstanding debt and make recommendations to improve collection processes.
• Ensure all collection activities are conducted in accordance with relevant legislation, GDPR requirements and company policies.
• Deliver excellent customer service while balancing the need to recover outstanding monies.

Skills

Credit control experience

Organization

Customer communication

Accounting software

Proactive workload management

Job description

Michael Page Procurement & Supply Chain is seeking an Interim Credit Controller for a project role based in Northampton. The role focuses on recovering outstanding debt across multiple locations, with a possibility for hybrid or fully remote working.

You will manage aged debt ledgers, contact residents and other parties, negotiate payment arrangements, and provide regular reporting on collections performance. Prior credit control experience and proficiency with accounting software are essential.