Remote Help Content Reviewer – Customer Service

HRS Talent Solutions; Wolverhampton; Remote; GBP 39,000 - 41,000; Full time

Job summary

HRS Talent Solutions is seeking a Remote Customer Service Help Content Reviewer in the United Kingdom. You will read help pages, compare them with approved instructions, and note missing or confusing steps so readers can complete tasks accurately.

The work trains you to identify outdated labels, broken links, and unclear sequence, with duties including using the editor to implement approved wording and preview changes before publication.

Qualifications

• Must be able to read and interpret online help content accurately.
• Ability to identify missing or confusing steps in procedures.
• Experience with basic content editing workflows is a plus.

Responsibilities

• Review help articles against approved instructions.
• Check whether links and page names open as described.
• Find outdated button labels or references to removed steps.
• Record precise issues with page locations and suggested clarifications.
• Use the online editor for limited, approved changes and preview before publication.
• Ensure the sequence remains understandable after edits.
• Escalate more significant issues to the content owner.

Skills

Attention to detail

Reading comprehension

Content review

Link verification

Editing basics

Communication

Job description

HRS Talent Solutions is seeking a Remote Customer Service Help Content Reviewer in the United Kingdom. You will read help pages, compare them with approved instructions, and note missing or confusing steps so readers can complete tasks accurately.

The work trains you to identify outdated labels, broken links, and unclear sequence, with duties including using the editor to implement approved wording and preview changes before publication.