Remote Healthcare Solutions Partner AI Implementation

Infermedica; United Kingdom; Remoto; GBP 70.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Home office equipment provided

Buddy program for new joiners

Employee Stock Ownership Plan

Descrizione del lavoro

Infermedica is seeking a Customer Solutions Partner to own the full customer journey—from pre-sales design through implementation and long-term adoption. You’ll collaborate with health insurers, telehealth providers, hospital networks, and national systems deploying our AI-powered triage platform.

You will report to the Head of Customer Solutions & Delivery and work closely with the Chief Customer Officer. The role focuses on delivering measurable value and expanding customer relationships

Competenze

• 4+ years in Implementation, Solution Consulting, Technical Account Management, or similar client-facing role in B2B SaaS.
• Experience leading full enterprise software implementations, especially for API-based products.
• Track record of co-designing solutions that drive business outcomes from the customer problem, not just requested features.
• Confidence running discovery workshops, whiteboarding, solution scoping, and implementation planning.
• Experience owning post-implementation adoption, account health, and long-term client relationships.
• Familiarity with REST APIs and basic integration concepts (authentication, data flows, webhooks, JSON).
• Experience running or contributing to Quarterly Business Reviews (QBRs) or other strategic customer engagements.
• High ownership and a proactive, problem-solving mindset.
• Comfortable with usage dashboards and turning data into recommendations.
• CRM experience (HubSpot or similar).
• Fluent in English, written and spoken, with clear cross-functional communication.

Mansioni

• Partner with Business Development during discovery and solution design sessions
• Validate customer use cases, workflows, and implementation feasibility
• Support RFP responses on solution design and implementation
• Lead customers from signed contract through implementation to go-live
• Run discovery workshops, perform solution design, and turn requirements into an implementation plan with milestones and owners
• Drive the implementation process on the customer side and help translate goals into an actionable approach
• Act as the customer's main point of contact for product and implementation questions
• Unblock issues; improve implementation playbooks and reusable delivery best practices
• Track usage, KPIs, and outcomes; drive adoption and optimization
• Co-lead Quarterly Business Reviews with Enterprise Account Managers
• Flag expansion opportunities to the commercial team

Conoscenze

Solution design

API integration

Discovery workshops

Post-go-live adoption

Account management

QBRs

REST APIs

CRM experience

HubSpot

Strumenti

HubSpot

Jira

Miro

Confluence

Descrizione del lavoro

Infermedica is seeking a Customer Solutions Partner to own the full customer journey—from pre-sales design through implementation and long-term adoption. You’ll collaborate with health insurers, telehealth providers, hospital networks, and national systems deploying our AI-powered triage platform.

You will report to the Head of Customer Solutions & Delivery and work closely with the Chief Customer Officer. The role focuses on delivering measurable value and expanding customer relationships