Remote Health Services Team Leader

BUPA Care Homes (CFCHomes); Salford; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Bupa health insurance

Discounted gym sessions

Digital GP access

Job summary

Bupa is hiring a Service Team Manager for remote MSK services. The role is remote/hybrid with monthly attendance at Bupa Place, Salford Quays. Permanent, full-time, 37.5 hours per week.

Salary £36,050 per annum with excellent Bupa benefits. You will manage a team of remote physiotherapists, support the Operations Manager to drive performance, and ensure outstanding customer service. The role requires leadership, capacity planning, and a focus on continuous improvement within a compliant

Qualifications

• Excellent interpersonal skills with employees, colleagues and customers.
• Strong experience leading teams and people management.
• Experience in a customer service environment and drivers of service excellence.
• Experience in health and care and/or wellbeing industry.
• Proven track record of driving business performance.
• Strong organisation and time management; IT proficiency.

Responsibilities

• Lead and manage a team of remote physiotherapists to deliver MSK services.
• Drive operational performance with the Operations Manager across service lines.
• Ensure high standards of customer service and satisfaction.
• Set objectives and support training and career development.
• Improve capacity management and innovative revenue opportunities.
• Promote regulatory compliance and data-driven improvements.

Skills

Interpersonal skills

Team leadership

Customer service

Health & care industry experience

Business performance

Time management

IT proficiency

Tools

Microsoft Office

Job description

Bupa is hiring a Service Team Manager for remote MSK services. The role is remote/hybrid with monthly attendance at Bupa Place, Salford Quays. Permanent, full-time, 37.5 hours per week.

Salary £36,050 per annum with excellent Bupa benefits. You will manage a team of remote physiotherapists, support the Operations Manager to drive performance, and ensure outstanding customer service. The role requires leadership, capacity planning, and a focus on continuous improvement within a compliant