Remote Foundry Support Engineer — Spark & Pipelines

Ontologize, Inc.; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Equity

Career progression

Flexible workplace

Remote-first culture

Competitive salary

Job summary

Nscale is hiring a Support Desk Engineer to own Foundry platform support, triage requests, diagnose issues, and coordinate with specialists to ensure reliable operations. You will build docs, runbooks, and monitoring to reduce recurring problems and increase user proficiency across the organization.

The role focuses on the Foundry ecosystem, Spark knowledge, and strong communication with developers and non-technical users.

Qualifications

• Strong understanding of Foundry business workflows and technical structures.
• Curiosity and strong investigative/problem-solving skills.
• Experience building and using reporting/monitoring systems for support services.
• Strong written communication skills.
• Ability to contribute to clear technical documentation and support workflows.
• Comfort communicating issues to development and Palantir support when escalation is needed.
• Deep knowledge of Spark, data pipelines, and platform architecture.

Responsibilities

• Serve as the first triage point for Foundry support requests and own resolution from initial contact to close.
• Investigate and resolve Foundry issues independently, diagnosing root causes quickly.
• Elevate deeper issues to internal specialists with context and reproduction steps.
• Build and maintain docs, runbooks, and FAQs for self-service and reduced queries.
• Develop and manage monitoring/reporting systems to track volumes and times.
• Identify systemic issues and work with dev teams to address root causes.
• Contribute to onboarding/training materials to raise Foundry proficiency.

Skills

Foundry

Spark

Data pipelines

Technical communication

Problem solving

Job description

Nscale is hiring a Support Desk Engineer to own Foundry platform support, triage requests, diagnose issues, and coordinate with specialists to ensure reliable operations. You will build docs, runbooks, and monitoring to reduce recurring problems and increase user proficiency across the organization.

The role focuses on the Foundry ecosystem, Spark knowledge, and strong communication with developers and non-technical users.