Remote-First Operational Risk & QA Analyst III

Triwill Group; United Kingdom; Remote; GBP 50,000 - 53,000; Full time

Job summary

Coinbase is a remote-first company that values high performance and continuous improvement. The role focuses on QA reviews of Complaints investigations to support the AML/CFT program, partnering across Operations, Compliance, Analytics, and Learning & Development to drive quality improvements.

You will build QA metrics, present insights to leadership, and drive process enhancements with a data-driven approach. Strong collaboration and a commitment to responsible AI use are essential for success.

Qualifications

• 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing within financial services.
• Experience executing QA audits against established rubrics and translating findings into actionable recommendations.
• Experience developing, producing, and presenting compliance metrics using Google Sheets, Excel, or Google Slides.
• Proven track record of partnering with cross-functional teams globally to implement process improvements.
• Full-time, in-office presence five days a week with availability to support extended hours when required by audit deadlines.
• Uses generative AI responsibly with human oversight to deliver business-ready outputs and improve workflow efficiency.

Responsibilities

• Complete weekly QA audit allocations with documented errors and root causes.
• Conduct root cause analyses to identify recurring themes and upskill team performance.
• Partner with CX, Compliance, Data Analytics, and L&D to close process gaps and improve QA rubrics.
• Build and present QA insights, recommendations, and performance metrics to management.
• Deliver impact analysis and drive scalable process improvements across the function.

Skills

QA Audits

Compliance Testing

Complaints Support

Cross-Functional Collaboration

Data Reporting

AI Governance

In-Office Availability

Tools

Google Sheets

Excel

Google Slides

Job description

Coinbase is a remote-first company that values high performance and continuous improvement. The role focuses on QA reviews of Complaints investigations to support the AML/CFT program, partnering across Operations, Compliance, Analytics, and Learning & Development to drive quality improvements.

You will build QA metrics, present insights to leadership, and drive process enhancements with a data-driven approach. Strong collaboration and a commitment to responsible AI use are essential for success.