Remote-First Customer Support Trainee – Learn & Grow

Flatfair Limited.; Greater London; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

10% discretionary bonus

Structured training and support

25 days’ annual leave

£1,500 learning and development budget

Private medical insurance

Wellbeing allowance and wellness hour

Company pension

Regular company and team socials

Job summary

flatfair is hiring for a customer support role. You will help renters and letting agents use flatfair’s products, supporting people who may be confused, frustrated or under pressure.

No prior dedicated support experience is required; you will learn on the job with training, shadowing and feedback. You’ll develop responsibility over time, handling emails, live chat and calls while keeping records, building empathy and clarity in every interaction.

Qualifications

• Strong academic achievement or equivalent ability to understand and apply new information.
• Excellent spoken and written English with accurate grammar and clear verbal communication.
• Ability to listen carefully, understand needs and respond with empathy.
• Strong problem‑solving skills and curiosity to understand what happened and why.
• Good judgement and attention to detail
• Ability to organise workload and stay productive
• Willingness to take ownership and see work through
• Confidence to ask questions and contribute ideas constructively
• Resilience to stay calm when customers are frustrated
• Open to feedback and eager to learn

Responsibilities

• Support customers by email, live chat and telephone.
• Listen carefully and respond with empathy.
• Explain information clearly and adapt approach to different customers.
• Check applications and identify missing or inconsistent information.
• Investigate problems and find practical solutions.
• Take ownership of queries and follow actions through to completion.
• Manage workload across queues and priorities.
• Keep clear and accurate records.
• Work closely with colleagues to resolve issues and share learnings.
• Suggest improvements when a better way is found.

Skills

English proficiency

Empathy

Communication

Problem solving

Attention to detail

Organizational skills

Ownership

Education

Strong academic achievement

Job description

flatfair is hiring for a customer support role. You will help renters and letting agents use flatfair’s products, supporting people who may be confused, frustrated or under pressure.

No prior dedicated support experience is required; you will learn on the job with training, shadowing and feedback. You’ll develop responsibility over time, handling emails, live chat and calls while keeping records, building empathy and clarity in every interaction.