Remote Field Service Technician — Equipment Maintenance

Leisure People; Liverpool; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Pension

Full training provided

Social events

Private health care scheme an option

20 days holiday plus bank holidays

Monday to Friday role

Totally remote

Job summary

Leisure People seeks an experienced Field Service Technician based in Liverpool to service and maintain fitness equipment at customer sites. You will drive a company vehicle, perform preventative maintenance and repairs, and deliver excellent customer service across the region.

The role requires strong technical skills, problem solving, and the ability to read technical documentation. Travel to client sites and occasional after-hours work may be required, with full training provided.

Qualifications

• Experience in electro/mechanical field service.
• Experience with diagnostics and troubleshooting.
• Prior customer interface experience.
• Strong technical skills are required.

Responsibilities

• Service and maintain the company's products at customer locations in assigned region; ensure repairs are carried out following company policies.
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
• Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
• Communicates information regarding product performance and relays field feedback to inside service team
• Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing. Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.

Skills

Communication

Problem solving

Analytical skills

Technical docs

Mechanical aptitude

Safety awareness

Tools

CRM systems

MS Outlook

MS Excel

MS Word

Job description

Leisure People seeks an experienced Field Service Technician based in Liverpool to service and maintain fitness equipment at customer sites. You will drive a company vehicle, perform preventative maintenance and repairs, and deliver excellent customer service across the region.

The role requires strong technical skills, problem solving, and the ability to read technical documentation. Travel to client sites and occasional after-hours work may be required, with full training provided.