Remote Fashion Customer Care Advisor- Temporary

TN United Kingdom; London; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is looking for confident and dynamic Customer Care Associates to join their team during the busy holiday period. This remote role requires you to provide exceptional service as the first point of contact for customers. You'll handle inquiries, manage returns, and keep customers updated effectively. With a focus on communication and problem-solving, this position offers an exciting opportunity to make a real impact. If you're ready to take on a challenging yet rewarding role in customer care, this could be the perfect fit for you.

Qualifications

• Strong communication skills via phone and email.
• Ability to perform well under pressure.

Responsibilities

• Respond to all customer inquiries within four hours.
• Handle customer inquiries, including chasing deliveries.

Skills

Communication Skills

Problem-Solving Skills

Time Management

Job description

Role: Remote Customer Care Advisor

Location: Remote (Travel to London for 2 training days required)

Note: All successful candidates must attend 2 training days in London at the company's head office.

Job Overview

Our client, a leading jewellery brand in the UK, is seeking confident and dynamic Customer Care Associates to handle customer queries during the busy holiday period. You will be the first point of contact for customers, providing exceptional service and swift problem resolution.

Key Responsibilities

1. Respond to all customer inquiries within four hours.
2. Handle customer inquiries, including chasing deliveries and managing faulty returns/replacements.
3. Keep customers updated effectively.
4. Log customer feedback impacting other departments.
5. Communicate confidently through various channels including email and telephone.

Qualifications and Skills

• Strong communication skills via phone and email.
• Excellent grammar and spelling.
• Ability to perform well under pressure.
• Problem-solving skills and initiative.

EU work permit is required for this role.

Office Angels acts as an employment agency for permanent recruitment and as an employment business for temporary workers. We are an Equal Opportunities Employer.