Remote ERP Field Service Analyst — Shape Product Improvements

Ambis Resourcing Partnership; Sheffield; Remote; GBP 40,000 - 55,000; Full time

Job summary

Ambis Resourcing Partnership is seeking a Business Analyst to join a UK field service management software vendor. You will gather requirements from customers, map field service workflows, and produce detailed functional specifications for the development team.

You’ll collaborate with customers and developers, reviewing changes to ensure they align with original requirements and deliver improvements that reflect how engineers schedule, manage service contracts and track jobs.

Qualifications

• Experience with field service management software in BA or similar role.
• Experience gathering requirements and writing clear specifications for developers.
• Ability to discuss with users to uncover exceptions and missing details.

Responsibilities

• Gather requirements and map field service workflows, including engineer scheduling, job allocation, service contracts and back-office processes.
• Write detailed functional specifications that cover screen behaviour, business rules, data requirements and exceptions.
• Work with developers on new features, improvements to existing workflows and fixes for live software issues.
• Help decide whether a requirement can be met through existing functionality, needs a customer-specific change or could benefit other customers as a core product enhancement.
• Review completed changes against the original requirements.

Skills

Field service management

Requirements gathering

Functional specifications

Tools

SQL

ERP

Job description

Ambis Resourcing Partnership is seeking a Business Analyst to join a UK field service management software vendor. You will gather requirements from customers, map field service workflows, and produce detailed functional specifications for the development team.

You’ll collaborate with customers and developers, reviewing changes to ensure they align with original requirements and deliver improvements that reflect how engineers schedule, manage service contracts and track jobs.