Remote Enforcement Manager

Driver and Vehicle Standards Agency (DVSA); Leeds; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Civil Service Pension 28.97%

25 days annual leave

8 Bank Holidays plus Privilege Day

Staff discount portal

Career development opportunities and资格

Employee Assistance Programme

Flexible working options

Job summary

DVSA is seeking a leader for the Remote Enforcement Office to drive compliant enforcement and high standards across Great Britain. You will lead a team of Compliance Support Officers and Examiners, delivering consistent outcomes and expert guidance to stakeholders.

The role requires strong casework, communication, and knowledge of roadside enforcement, with professional qualifications in road operations or related fields. Hybrid working and Civil Service benefits are included.

Qualifications

• Experience delivering quality casework and managing investigations, with a strong focus on providing an excellent service and achieving consistent outcomes.
• Strong communication and stakeholder engagement skills, with the ability to provide clear feedback, guidance, and professional support to colleagues and partners.
• Knowledge of DVSA roadside enforcement activities, operator regulatory frameworks, and confidence using Microsoft applications and operational systems to support decision-making.

Responsibilities

• Collaborate with the Remote Enforcement Office (REO) management team and wider stakeholders.
• Engage with team members to ensure cohesive teamwork and alignment with business goals.
• Execute management responsibilities in line with DVSA policies and processes; lead by example for staff and colleagues.
• Plan team requirements, allocate resources and prioritise accordingly.
• Review casework and endorse recommendations to ensure quality and consistency.

Skills

Casework delivery

Stakeholder engagement

Communication

Education

Motor Vehicle maintenance level 3

IMI ATA/IRTEC/EngTech registration

Tools

Microsoft applications

Operational systems

Job description

Location: Avonmouth, Birmingham, Chadderton, Leeds, Newcastle-upon-Tyne, Nottingham, Swansea, Uxbridge (This role is suitable for hybrid working)

Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%

Join a specialist team responsible for supporting compliance, consistency, and high standards across DVSA’s enforcement activities. Working closely with operational colleagues and a wide range of stakeholders, the team provides expert advice, oversight, and assurance to help protect road safety and ensure regulatory requirements are applied fairly and effectively. This is an opportunity to contribute to meaningful work that has a direct impact on public confidence, industry compliance, and the delivery of DVSA’s strategic objectives.

Join the Remote Enforcement Office (REO) and play a key role in supporting DVSA’s enforcement strategy across Great Britain. Leading a team of Compliance Support Officers and Examiners, you will drive performance, develop capability, and ensure the delivery of a high-quality, consistent service. Working with a wide range of internal and external stakeholders, you'll make informed decisions, provide expert guidance, and contribute to road safety and regulatory compliance through effective enforcement and operator oversight.

Top Responsibilities

• Working collaboratively with the REO management team, wider business and external stakeholders.
• Engage with all team members to ensure that all staff are working as a team and are engaged with the wider business.
• Execute management responsibilities effectively and in line with DVSA policies and processes; working with, leading and acting as a role model for team members and colleagues.
• Determine and plan the team requirements, including allocatingresources and prioritising.
• Review casework and endorse recommendations, ensuring quality and consistency throughout the teams.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

• Experience delivering quality casework and managing investigations, with a strong focus on providing an excellent service and achieving consistent outcomes.
• Strong communication and stakeholder engagement skills, with the ability to provide clear feedback, guidance, and professional support to colleagues and partners.
• Knowledge of DVSA roadside enforcement activities, operator regulatory frameworks, and confidence using Microsoft applications and operational systems to support decision-making.

Required Qualification/Professional Memberships

• Have vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level or IRTEC registration at advanced technician level or Engtech registration
• OR
• National C.P.C. in Road Operations or City & Guilds Level 2 Tachographs or equivalent

This vacancy closes at 23:55 on Sunday 27th September 2026