Remote DCIM & Data Centre Operations Technician

Optronix; Greater London; On-site; GBP 41,000 - 50,000; Full time

Job summary

Optronix is seeking a Data Centre Operations Technician to manage our DCIM environment and ticket queue in a fully remote role. You will ensure asset data accuracy, track incidents to SLA, and support moves across client environments.

The position is worldwide remote, with compensation up to £45,000 plus bonus scheme and overtime. The role requires experience with DCIM platforms and ITSM tools, plus strong networking and scripting skills.

Qualifications

• ITIL foundation or equivalent service-management knowledge.
• Awareness of data centre standards (Uptime Institute Tiers, TIA-942).
• Exposure to security/compliance frameworks (ISO 27001, SOC 2).

Responsibilities

• Maintain and update DCIM records — assets, capacity, power, and connectivity data.
• Manage the incident and service request queue: triage, track, and resolve tickets to SLA.
• Identify recurring issues and elevate as needed.
• Support asset moves, adds, and changes across client environments.
• Keep documentation accurate and current.

Skills

Strong organisational skills

Attention to detail

UK business hours overlap

Tools

DCIM platforms (Sunbird/Nlyte/Device42)

ITSM/Ticketing systems (ServiceNow/Jira/Zendesk)

VMware vSphere/ESXi

Hyper-V

Proxmox

Windows Server

Microsoft Azure / AWS / GCP

Networking (CCNA/CCNP)

Scripting (PowerShell/Bash)

Monitoring tools (Zabbix/PRTG/Nagios/SolarWinds/Grafana)

SNMP / IPMI / iLO

Terraform / Ansible

Job description

Optronix is seeking a Data Centre Operations Technician to manage our DCIM environment and ticket queue in a fully remote role. You will ensure asset data accuracy, track incidents to SLA, and support moves across client environments.

The position is worldwide remote, with compensation up to £45,000 plus bonus scheme and overtime. The role requires experience with DCIM platforms and ITSM tools, plus strong networking and scripting skills.