Remote Customer Success Manager - SaaS Logistics

The Descartes Systems Group Inc.; United Kingdom; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work options

Flexible hours

Great benefits

Competitive compensation

Job summary

Descartes Systems Group Inc. is seeking a results-driven Customer Success professional to own the success and growth of BoxTop’s freight forwarding customers.

You will combine industry expertise, trusted relationships, and commercial acumen to drive adoption, retention, and account expansion. You will build relationships across operations, management, and executives, lead QBRs, and identify upsell opportunities while ensuring measurable ROI for customers in a fast-growing logistics technology

Qualifications

• 3+ years’ experience in Customer Success, Account Management, or a similar customer-facing role.
• Strong freight forwarding, logistics, supply chain, or transportation experience.
• Proven success retaining and growing customer accounts, including renewals and expansion.
• Strong commercial, consultative selling, and relationship-building skills.
• Ability to influence stakeholders from operational users to C-level executives.
• Confident using customer and commercial data to identify risks and opportunities.
• SaaS/logistics technology experience and knowledge of freight forwarding processes is desirable.

Responsibilities

• Build trusted relationships with operational, management, and executive stakeholders across your customer portfolio.
• Drive strong retention and renewal performance by proactively managing customer health and risk.
• Increase product adoption, engagement, and measurable customer ROI.
• Identify and close upsell and cross-sell opportunities aligned with customer needs.
• Lead effective QBRs, providing strategic recommendations and clear success plans.
• Become a trusted freight forwarding and BoxTop subject matter expert.

Skills

Customer Success

Account Management

Freight forwarding

Logistics experience

Relationship-building

Data-driven decisions

SaaS knowledge

Job description

Descartes Systems Group Inc. is seeking a results-driven Customer Success professional to own the success and growth of BoxTop’s freight forwarding customers.

You will combine industry expertise, trusted relationships, and commercial acumen to drive adoption, retention, and account expansion. You will build relationships across operations, management, and executives, lead QBRs, and identify upsell opportunities while ensuring measurable ROI for customers in a fast-growing logistics technology