Remote Customer Success Manager — Insurance Platform Expert

Coalition - UK; United Kingdom; Remote; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

Paid holidays

Home office stipend

Wellness programs

Job summary

Coalition is seeking a proactive Customer Success specialist to deliver outstanding support to brokers and policyholders in a remote UK setting.

You will learn Coalition products, assist with quoting, policy changes, and collaborate with sales, security, and claims teams to ensure smooth customer experiences. If you thrive in a fast-growing, inclusive startup and enjoy solving customer needs with empathy, we'd love to talk.

Qualifications

• Experience in a P&C insurance customer support or a strong desire to learn.
• Excellent written and verbal communication.
• Thrives in a fast-paced startup environment.
• Able to learn new tools, processes, and products quickly.
• Comfort with using AI tools to boost productivity.
• Ability to handle high volume requests with prioritization.
• Multilingual capability (German, Spanish, Italian or French) preferred.

Responsibilities

• Respond to inbound questions from customers via chat, email, and phone.
• Coordinate with sales, security, insurance, and claims teams to route inquiries as needed.
• Educate customers on Coalition products and quoting platform.
• Perform administrative insurance functions to support quoting, binding, policy changes, and other workflows.
• Capture customer feedback and collaborate on product improvements.
• Maintain clear, empathetic communication in every interaction.

Skills

P&C insurance

Customer support

Communication

Fast-paced

Tool literacy

Multilingual

Tools

AI tools

Job description

Coalition is seeking a proactive Customer Success specialist to deliver outstanding support to brokers and policyholders in a remote UK setting.

You will learn Coalition products, assist with quoting, policy changes, and collaborate with sales, security, and claims teams to ensure smooth customer experiences. If you thrive in a fast-growing, inclusive startup and enjoy solving customer needs with empathy, we'd love to talk.