Remote Customer Success Manager for Insurance Platform

Coalition - UK; Greater London; Remote; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

25+ days holidays

Annual home office stipend

Wellness programs (Headspace/Wellhub)

Job summary

Coalition is hiring for a Customer Success role in a remote UK position. You will deliver high-quality support to prospective brokers and policyholders, guiding them through quoting and our cybersecurity platform while coordinating with internal teams to ensure smooth insurance workflows.

The role emphasizes clear communication, quick learning, and a collaborative, customer-first approach in a fast-growing, remote-first company. A multilingual candidate with strong service orientation will excel.

Qualifications

• Experience in a P&C insurance customer support role or strong interest to learn and build these skills.
• Excellent written and verbal communication in customer-facing environments.
• Comfortable in a fast-paced startup environment with high growth.

Responsibilities

• Answer inbound questions from prospective and current customers via live chat, email, and phone.
• Coordinate with sales, security, insurance and claims teams to provide timely assistance.
• Educate customers on Coalition’s products and quoting platform for brokers, and cybersecurity platform for insureds.
• Perform administrative insurance tasks to support quoting, binding, policy changes, and workflows.
• Capture feedback and identify pain points to drive product and process improvements.
• Maintain professional and empathetic communication in all interactions.

Skills

P&C insurance knowledge

Excellent communication

Fast-paced startup mindset

AI tools utilization

Multilingual: German/Spanish/Italian/F

Prior customer support

Job description

Coalition is hiring for a Customer Success role in a remote UK position. You will deliver high-quality support to prospective brokers and policyholders, guiding them through quoting and our cybersecurity platform while coordinating with internal teams to ensure smooth insurance workflows.

The role emphasizes clear communication, quick learning, and a collaborative, customer-first approach in a fast-growing, remote-first company. A multilingual candidate with strong service orientation will excel.