Remote Customer Service Team Manager

Platform Housing Group; Coleshill Heath; Remote; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Annual leave up to 28 days

Bank holidays

Family-friendly policies

Medicash membership

Health Cash Plan

Pension contribution up to 12%

Learning & Development opportunities

Salary sacrifice EV scheme

Employee rewards & discounts

Job summary

Platform Housing Group is seeking a Customer Service Team Manager for a home-based role in the UK. You will lead a busy team of Customer Service Advisors who handle inquiries by phone and digital channels, ensuring first-class service and high performance.

You will develop and coach team members, monitor performance, and drive service improvements. Occasional travel to Birmingham or Worcester offices is required.

Qualifications

• Experience leading a contact centre team and delivering first-class customer service.
• Ability to motivate a flexible workforce to meet fluctuating service demands.
• Strong problem-solving and ownership mindset for tasks and issues.
• Proven experience coaching through 1-2-1s and development plans.

Responsibilities

• Manage, monitor and motivate a team of Customer Service Advisors.
• Ensure professional, efficient, first-class customer service delivery.
• Develop and coach team members to improve performance and service levels.

Skills

Leadership experience

Workforce management

Problem solving

Coaching & development

Job description

Platform Housing Group is seeking a Customer Service Team Manager for a home-based role in the UK. You will lead a busy team of Customer Service Advisors who handle inquiries by phone and digital channels, ensuring first-class service and high performance.

You will develop and coach team members, monitor performance, and drive service improvements. Occasional travel to Birmingham or Worcester offices is required.