Senior Customer Service Team Lead – Flexible & Impactful

Beyond Housing; Redcar; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Agile working (up to 2 days from home)

Generous holiday entitlement

Real Living Wage

Pension scheme

Life assurance

Health cash plan

Free tea/coffee

Recognition schemes

Long service awards

Cycle to work scheme

Discounts and cashback

EV salary sacrifice lease

Job summary

Beyond Housing in the United Kingdom is seeking a passionate customer service team leader to head our service centre. You will oversee day-to-day performance, provide coaching, and support to ensure customer enquiries are resolved efficiently and professionally.

You will lead a team of customer service advisers, use performance data and customer feedback to drive service improvements, build strong relationships with colleagues and customers, and promote a culture of empathy, accuracy and

Qualifications

• Experience leading, coaching or supervising a customer service team, ideally in housing or customer-focused environments.
• Excellent communication skills and a passion for delivering great customer service.
• Ability to manage complex enquiries and complaints using data to identify improvements.
• Ability to build strong relationships with colleagues and customers.

Responsibilities

• Oversee day-to-day performance of a customer service team.
• Provide leadership, coaching and support to advisers.
• Ensure customer enquiries are resolved efficiently and professionally.
• Use performance data and feedback to drive service improvements.

Skills

Team leadership

Coaching

Customer service

Communication

Data-driven improvement

Job description

Beyond Housing in the United Kingdom is seeking a passionate customer service team leader to head our service centre. You will oversee day-to-day performance, provide coaching, and support to ensure customer enquiries are resolved efficiently and professionally.

You will lead a team of customer service advisers, use performance data and customer feedback to drive service improvements, build strong relationships with colleagues and customers, and promote a culture of empathy, accuracy and