Remote Customer Experience Specialist - Fast-Paced Support

Joma Jewellery Ltd; Cherwell District; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Remote-friendly

Occasional visits to Banbury HQ

Job summary

Joma Jewellery Ltd is seeking a Customer Experience Specialist to join our Customer Experience team. You will support retail customers for both brands, delivering on-brand, empathetic service via email, phone and webchat.

You will be the first port of call for personalised online shopping experiences, ensuring stress-free interactions and effective resolutions in a fast-paced environment.

Qualifications

• Experience in customer service environment
• Excellent written and verbal communication
• Ability to prioritise workload

Responsibilities

• Deliver high level of customer service via phone, email and webchat
• Process refunds for B2C returns via Magento
• Respond to customer interactions on social media and reviews
• Work with Ecommerce, Operations and Marketing teams

Job description

Joma Jewellery Ltd is seeking a Customer Experience Specialist to join our Customer Experience team. You will support retail customers for both brands, delivering on-brand, empathetic service via email, phone and webchat.

You will be the first port of call for personalised online shopping experiences, ensuring stress-free interactions and effective resolutions in a fast-paced environment.