Remote Compliance & Enforcement Case Manager

Canal & River Trust; East Midlands; A distancia; GBP 28.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Holiday entitlement

Employee benefits

Descripción de la vacante

Canal & River Trust is seeking a Case Management Officer to manage a caseload of boat licence enforcement cases, investigate non-compliance, gather evidence, and engage with customers to achieve fair resolutions. You will make fair and lawful decisions, identify welfare concerns, and work with internal teams to progress cases while balancing enforcement with customer circumstances.

The role supports remote working with attendance at regional hubs as required; candidates across Yorkshire, the

Formación

• Experience managing cases, investigations, enforcement activity, or complex customer issues within a structured process.
• Strong attention to detail, with accurate records and documentation.
• Experience handling sensitive, complex, or challenging customer situations.
• Awareness of safeguarding, vulnerability, welfare, or wellbeing considerations when supporting customers.
• Knowledge of relevant legislation, regulatory frameworks, or compliance processes is desirable.

Responsabilidades

• Manage a caseload of boat licence enforcement cases across waterways, including continuous cruising and licence non-compliance.
• Receive, assess and progress enforcement cases, including customer contact, evidence gathering, task allocation, and case documentation.
• Identify and escalate vulnerabilities, safeguarding concerns, equality considerations, and welfare issues, working with specialist teams where required.
• Prepare and manage enforcement files through to resolution, including cases requiring legal action, court proceedings, or boat removals.
• Apply waterways legislation, boat licence terms, Trust policies, and procedures to make fair, proportionate, and lawful decisions.
• Communicate effectively with customers and stakeholders, handling sensitive conversations and managing complaints, risks, and escalations appropriately.
• Work closely with ranger, welfare, legal, credit control, and regional teams to ensure effective case progression, customer support, and risk management.
• Contribute to continuous improvement by identifying opportunities to enhance processes, policies, and the overall effectiveness of the enforcement function, including site visits and court attendances.

Conocimientos

Case management

Investigations

Customer issues

Documentation

Safeguarding awareness

Communication skills

Microsoft Office

Case management systems

Herramientas

Microsoft Office

Case management systems

Descripción del empleo

Canal & River Trust is seeking a Case Management Officer to manage a caseload of boat licence enforcement cases, investigate non-compliance, gather evidence, and engage with customers to achieve fair resolutions. You will make fair and lawful decisions, identify welfare concerns, and work with internal teams to progress cases while balancing enforcement with customer circumstances.

The role supports remote working with attendance at regional hubs as required; candidates across Yorkshire, the