Remote Complex Claims & Coverage Director for AI Training

Mercor; Greater London; Remote; GBP 90,000 - 130,000; Part time

Job summary

Mercor is partnering with a leading AI lab to train frontier models on insurance reasoning data. The Complex Claims and Coverage Directors design high-severity claim scenarios, evaluate model outputs, and help shape coverage, allocation, and major-loss resolution.

We welcome senior carrier claims professionals and coverage specialists who can produce robust analysis, conduct litigation-management planning, and provide feedback to improve AI-driven policy reasoning. Immediate start.

Qualifications

• 2+ years of professional experience handling complex, high-severity or coverage-sensitive claims.
• Experience evaluating coverage issues across multiple parties, layers, policies or jurisdictions.
• Understand insurer duties, reservation-of-rights practices, litigation management, settlement authority, and escalation to internal or external counsel.
• Strong written reasoning, defensible judgment and high attention to detail.

Responsibilities

• Design realistic scenarios involving disputed coverage, reservations of rights, excess exposure, multiple insureds, multiple carriers, allocation, litigation, mediation, bad-faith risk, and high-severity settlement strategy
• Create work products such as complex claim strategies, coverage-position analyses, authority requests, litigation-management plans, reserve rationales, and escalation recommendations
• Write gold-standard reference responses at senior technical claims quality
• Grade AI-generated responses against structured rubrics for policy analysis, strategic judgment, factual support, stakeholder awareness, and escalation discipline
• Identify claim-handling positions that are internally inconsistent, unsupported by the record, operationally unrealistic, or outside the authority of a non-lawyer claims professional
• Provide written feedback the research team uses to improve model behavior
• Participate in onboarding office hours and calibration sessions

Skills

Senior claims leadership

Coverage analysis

Complex litigation awareness

Policy interpretation

Education

CPCU / AIC / ARM or similar

Tools

Claims systems knowledge

Job description

Mercor is partnering with a leading AI lab to train frontier models on insurance reasoning data. The Complex Claims and Coverage Directors design high-severity claim scenarios, evaluate model outputs, and help shape coverage, allocation, and major-loss resolution.

We welcome senior carrier claims professionals and coverage specialists who can produce robust analysis, conduct litigation-management planning, and provide feedback to improve AI-driven policy reasoning. Immediate start.