Remote Complaints & Case Coordinator

Confidential; Greater London; Remote; GBP 19,000 - 21,000; Full time

Job summary

Adecco is seeking a highly organised Complaints Administrator to support a busy team in a remote-working role with occasional visits to Victoria. The position focuses on inbox management, case coordination, and handling highly confidential information in a structured environment.

Working Monday to Friday, 9:00am–5:00pm, you will triage, log, and progress cases, set up hearings, and draft notices. Experience in administration and strong IT skills are essential.

Qualifications

• Administrative experience with strong attention to detail is preferred.
• Excellent written and verbal communication skills.
• Ability to stay impartial and handle sensitive information.
• Comfortable working remotely with minimal supervision.
• Strong IT skills, including Google Workspace and Zoom.

Responsibilities

• Manage a high-volume inbox, triaging and responding to incoming complaints.
• Log and maintain accurate case records in line with internal processes.
• Coordinate and schedule case meetings and hearings.
• Set up panels to review cases and draft standard correspondence.
• Provide case updates and maintain clear, professional communication.
• Monitor deadlines and SLAs, supporting case progression.
• Gather information to assist with case updates.
• Collaborate with the wider team while working independently.

Skills

Inbox management

Organisational skills

Communication skills

Emotional intelligence

Remote work

Team collaboration

Google Workspace

Zoom

Tools

Google Workspace

Zoom

Job description

Adecco is seeking a highly organised Complaints Administrator to support a busy team in a remote-working role with occasional visits to Victoria. The position focuses on inbox management, case coordination, and handling highly confidential information in a structured environment.

Working Monday to Friday, 9:00am–5:00pm, you will triage, log, and progress cases, set up hearings, and draft notices. Experience in administration and strong IT skills are essential.