Remote Client Services Assistant - Detail‑Oriented

Charity Link; Ruscombe; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Healthcare plan

Dental & optical benefits

Shopping discounts

Bonus & Incentives

28 days holiday

Job summary

Charity Link is seeking a detail-focused Client Services Assistant to support our Client Services Executives and Account Managers. The role is full-time with remote work and one day in the office, reporting to the Head of Client Services.

You will manage campaign admin, monitor amendments, coordinate area movements, and perform daily donor quality control calls while maintaining high standards of accuracy and customer service.

Qualifications

• Excellent organisational and administrative skills necessary.
• Strong attention to detail and accuracy required.
• Outstanding written and verbal communication skills essential.
• Good IT skills, including Microsoft Office applications.
• Ability to manage multiple tasks and prioritise effectively.
• Proactive, positive, and flexible approach requested.
• Strong problem-solving abilities desired.
• Previous experience in administration, customer service, or client services beneficial.

Responsibilities

• Provide a supporting role in managing campaign admin tasks and reporting with the Clients.
• Ensure charity clients are aware of amendments in a timely and accurate manner.
• Prepare Area Movements for clients and for the Chartered Institute of Fundraising and send timely.
• Conduct daily quality control calls to donors focusing on compliance risks where appropriate.
• Log quality control calls and flag concerns on conduct.
• Plan, produce and manage Doorsets for the home-to-home channel with Field Managers and fundraisers to grow the channel.
• Log and report donor exceptions, cancellations and amendments and related administration.
• Run reports from the portal as required.
• Assist with fundraiser mailings.
• Support development and implementation of tablet processes and procedures.
• Handle other associated administration as required.
• Deal with fundraiser queries from the field.
• Collect data and support monthly KPI reporting.
• Participate in regular team meetings with internal teams and clients.
• Support ongoing ad hoc projects and initiatives.

Skills

Organisational skills

Attention to detail

Communication skills

IT skills

Multitasking

Proactive attitude

Problem solving

Administration experience

Tools

Microsoft Office

Job description

Charity Link is seeking a detail-focused Client Services Assistant to support our Client Services Executives and Account Managers. The role is full-time with remote work and one day in the office, reporting to the Head of Client Services.

You will manage campaign admin, monitor amendments, coordinate area movements, and perform daily donor quality control calls while maintaining high standards of accuracy and customer service.