Remote Automation Operations Lead – AI & RPA Platform

Aquent; Worthing; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Aquent is seeking a senior automation operations professional to lead and quality-assure an external managed-service team supporting operational automations and AI solutions.

You will manage incidents, perform root-cause investigations and drive improvements across Power Platform, RPA and Azure services while ensuring ITIL-aligned service standards and secure, reliable live services for millions of customers.

Qualifications

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Responsibilities

• Lead and quality-assure an external managed-service team supporting operational automations and AI solutions.
• Manage the intake, prioritisation and resolution of incidents, defects and platform issues, ensuring SLA and ITIL-aligned service standards are met.
• Oversee the day-to-day operation of live automations, including Power Platform flows, RPA bots (ServiceNow/Blue Prism), Alteryx workflows, Logic Apps and AI agents.
• Manage operational schedules, job queues, bot controllers, runbooks, orchestrations and environment health.
• Analyse recurring failures, lead root-cause investigations and implement corrective actions to improve stability and resilience.
• Ensure proactive monitoring using observability tools such as Application Insights, Azure Monitor and RPA consoles.
• Work closely with Architecture, Platform, Integration and Engineering teams to resolve environment, connector, access and dependency issues, and support enhancements and change requests.
• Own operational change processes, including approvals, deployment coordination, regression testing, communications and rollback planning.
• Coordinate patching across RPA infrastructure, connectors, gateways, Logic Apps and Power Platform environments.
• Maintain version control, operational documentation, SOPs, runbooks, incident logs, maintenance plans and audit evidence.
• Provide clear reporting on incident trends, platform health, automation reliability and improvement opportunities.
• Support regulatory reporting through accurate tracking of automation outcomes, incidents and performance.
• Drive continuous improvement across operational processes, tooling, dashboards and support models, including recommendations for automation retirement, consolidation or redesign.

Skills

Automation ops

Power Platform

RPA platforms

Azure solutions

Incident management

Stakeholder mgmt

Log analysis

Tools

ServiceNow

Blue Prism

Alteryx

Logic Apps

Application Insights

Azure Monitor

Power Automate

Job description

Aquent is seeking a senior automation operations professional to lead and quality-assure an external managed-service team supporting operational automations and AI solutions.

You will manage incidents, perform root-cause investigations and drive improvements across Power Platform, RPA and Azure services while ensuring ITIL-aligned service standards and secure, reliable live services for millions of customers.