Automation Operations Engineer [AQ-21056]

Aquent; Worthing; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Aquent is seeking a senior automation operations professional to lead and quality-assure an external managed-service team supporting operational automations and AI solutions.

You will manage incidents, perform root-cause investigations and drive improvements across Power Platform, RPA and Azure services while ensuring ITIL-aligned service standards and secure, reliable live services for millions of customers.

Qualifications

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Responsibilities

• Lead and quality-assure an external managed-service team supporting operational automations and AI solutions.
• Manage the intake, prioritisation and resolution of incidents, defects and platform issues, ensuring SLA and ITIL-aligned service standards are met.
• Oversee the day-to-day operation of live automations, including Power Platform flows, RPA bots (ServiceNow/Blue Prism), Alteryx workflows, Logic Apps and AI agents.
• Manage operational schedules, job queues, bot controllers, runbooks, orchestrations and environment health.
• Analyse recurring failures, lead root-cause investigations and implement corrective actions to improve stability and resilience.
• Ensure proactive monitoring using observability tools such as Application Insights, Azure Monitor and RPA consoles.
• Work closely with Architecture, Platform, Integration and Engineering teams to resolve environment, connector, access and dependency issues, and support enhancements and change requests.
• Own operational change processes, including approvals, deployment coordination, regression testing, communications and rollback planning.
• Coordinate patching across RPA infrastructure, connectors, gateways, Logic Apps and Power Platform environments.
• Maintain version control, operational documentation, SOPs, runbooks, incident logs, maintenance plans and audit evidence.
• Provide clear reporting on incident trends, platform health, automation reliability and improvement opportunities.
• Support regulatory reporting through accurate tracking of automation outcomes, incidents and performance.
• Drive continuous improvement across operational processes, tooling, dashboards and support models, including recommendations for automation retirement, consolidation or redesign.

Skills

Automation ops

Power Platform

RPA platforms

Azure solutions

Incident management

Stakeholder mgmt

Log analysis

Tools

ServiceNow

Blue Prism

Alteryx

Logic Apps

Application Insights

Azure Monitor

Power Automate

Job description

Join a leading organisation delivering essential services and driving innovation through technology. This is an opportunity to play a key role in maintaining and optimising a critical automation and AI ecosystem, helping ensure reliable, secure and efficient services for millions of customers.

What You’ll Do

• Lead and quality-assure an external managed-service team supporting operational automations and AI solutions.
• Manage the intake, prioritisation and resolution of incidents, defects and platform issues, ensuring SLA and ITIL-aligned service standards are met.
• Oversee the day-to-day operation of live automations, including Power Platform flows, RPA bots (ServiceNow/Blue Prism), Alteryx workflows, Logic Apps and AI agents.
• Manage operational schedules, job queues, bot controllers, runbooks, orchestrations and environment health.
• Analyse recurring failures, lead root-cause investigations and implement corrective actions to improve stability and resilience.
• Ensure proactive monitoring using observability tools such as Application Insights, Azure Monitor and RPA consoles.
• Work closely with Architecture, Platform, Integration and Engineering teams to resolve environment, connector, access and dependency issues, and support enhancements and change requests.
• Own operational change processes, including approvals, deployment coordination, regression testing, communications and rollback planning.
• Coordinate patching across RPA infrastructure, connectors, gateways, Logic Apps and Power Platform environments.
• Maintain version control, operational documentation, SOPs, runbooks, incident logs, maintenance plans and audit evidence.
• Provide clear reporting on incident trends, platform health, automation reliability and improvement opportunities.
• Support regulatory reporting through accurate tracking of automation outcomes, incidents and performance.
• Drive continuous improvement across operational processes, tooling, dashboards and support models, including recommendations for automation retirement, consolidation or redesign.

What You’ll Bring

Essential

• Significant experience in automation operations, platform support or IT operations.
• Strong experience supporting Power Platform, RPA and/or Azure solutions.
• Excellent troubleshooting and diagnostic skills across automation, integration and workflow technologies.
• Strong understanding of incident management, operational resilience and the impact of automation engineering decisions on live services.
• Experience managing or improving an external managed-service or vendor operations team.
• Ability to interpret logs, telemetry, monitoring dashboards, API traces and system run histories.
• Strong communication and stakeholder management skills across business, technical and vendor audiences.
• Experience with Power Automate, connectors and Power Platform environment management.
• Experience running RPA platforms such as ServiceNow RPA or Blue Prism, including bot controllers, queues and runtime scheduling.
• Knowledge of Azure services including Logic Apps, Functions, API Management, Key Vault and monitoring tools.
• Good understanding of DLP, RBAC, identity management, audit, logging and secure cloud/automation operations.
• Awareness of regulatory requirements relating to operational resilience.
• Understanding of enterprise systems such as Maximo, GIS/ArcGIS, Workday, ServiceNow or SAP.

Desirable

• Relevant certifications such as PL-400, PL-600, AZ-104, Blue Prism ROM/Support, ServiceNow RPA or ITIL v4.
• Experience with Application Insights, Splunk, Dynatrace or Azure Monitor.
• Understanding of AI solution monitoring, including model drift, prompt behaviour and telemetry.
• Experience with Alteryx Server/Designer, Foundry pipelines or Copilot agent management.
• Familiarity with data governance, including Purview, Databricks integration patterns and enterprise API dependencies.

Additional Requirements

• Willingness to work occasional out-of-hours windows for releases, patching or critical incidents.
• Comfortable working in a vendor-managed, multi-supplier environment.

Client Description

Imagine an enterprise with over 3,000 employees, serving millions of people daily, undergoing the largest infrastructure and technology overhaul in their history. Backed by a sizeable multi-year investment program – underpinned by top-tier global infrastructure investors – our client is fundamentally rewriting how heavy their sectors operates.
Instead of treating technology as a back-office utility, this client is putting Artificial Intelligence, Power Platform, RPA, and Cloud Orchestration directly onto the frontlines.
Joining our client today means getting in on the ground floor of a high-visibility digital transformation journey. You will not be maintaining old systems; you will be architecting, running, and scaling the future digital engine of a high profile, well known brand.

Other Requirements

1 day in the office a week (Monday) the remainder remote.