Remote Airport Systems Customer Success Lead

globalhr; Crawley; Remote; GBP 50,000 - 70,000; Full time

Job summary

Collins Aerospace is seeking an experienced Customer Success Manager for Airport Systems to own the operational relationship with remotely managed sites in our global network, including airports and airlines. You will coordinate technical issues, manage SLAs, and work with partners to ensure our CUTE-based or common-use technology performs reliably.

This remote role based in Crawley requires strong English communication and a track record in airport technology.

Qualifications

• 3+ years in airport or airline technical environments.
• 2+ years with CUTE or related airport common-use tech.
• Strong understanding of airport/airline operations.
• Excellent client relationship skills and English communication.
• Able to coordinate issues to resolution.

Responsibilities

• Own customer relationships for remotely managed sites and coordinate service delivery.
• Transition programmes from implementation to ongoing service.
• Coordinate and triage technical issues and escalate when needed.
• Lead incident communications for non-critical issues.
• Own FRB activities and coordinate RCA efforts.
• Monitor SLA performance and change-management compliance.
• Maintain site documentation and inventories.
• Collaborate with airport authorities, airlines and vendors.
• Represent Collins Aerospace in remote meetings and trainings.
• Coordinate hardware maintenance and inventory requirements.
• Support PO activity during service phase.
• Identify changes in requirements and alert Account Management.
• Coordinate security-related activities per RTX requirements.

Skills

Airport industry experience

CUTE / common-use tech

English communication

Customer relationship skills

Problem solving

MS Office

Independent work

Education

University degree (STEM may be required)

Tools

Microsoft Office

Job description

Collins Aerospace is seeking an experienced Customer Success Manager for Airport Systems to own the operational relationship with remotely managed sites in our global network, including airports and airlines. You will coordinate technical issues, manage SLAs, and work with partners to ensure our CUTE-based or common-use technology performs reliably.

This remote role based in Crawley requires strong English communication and a track record in airport technology.