Remediation Senior Associate - Hybrid, Client-Focused

Vanguard; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vanguard is seeking a Remediation Senior Associate in Manchester to oversee remediation cases from information gathering through to calculation completion and compensation payment. You will liaise with third parties, validate financial loss calculations, keep clients updated and arrange cash or unit compensation where due.

You will investigate complaints, review case details, identify root causes and ensure fair outcomes in line with regulations.

Qualifications

• Experience in administration, remediation, complaint handling, client operations or financial services case management.
• Strong numerical ability with attention to detail and comfort with calculations, data input and reconciliation.

Responsibilities

• Act as case owner for assigned remediation matters, ensuring progress with client focus.
• Liaise with third parties and internal teams to obtain information for financial loss assessments.
• Complete financial loss calculations once information is received, ensuring consistent methodology.
• Record inputs, assumptions and outcomes to support review and evidencing of decisions.
• Communicate with clients throughout the remediation process and arrange compensation where due.
• Follow remediation procedures, maintain records, and escalate data quality or conduct concerns.
• Support investigation of client complaints, identify root causes and prepare evidence-based outcomes.

Skills

Numerical accuracy

Communication skills

Stakeholder liaison

Organisational skills

Judgement and risk awareness

Team collaboration

Job description

Vanguard is seeking a Remediation Senior Associate in Manchester to oversee remediation cases from information gathering through to calculation completion and compensation payment. You will liaise with third parties, validate financial loss calculations, keep clients updated and arrange cash or unit compensation where due.

You will investigate complaints, review case details, identify root causes and ensure fair outcomes in line with regulations.