Remediation Lead - Client Outcomes & Calculations

Vanguard Group; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vanguard Group in Manchester is seeking a Remediation Senior Associate to manage remediation cases from information gathering to calculation completion and compensation payment. You will liaise with third parties and internal teams to collect data, perform financial loss calculations, and keep clients informed throughout the process.

This hybrid role requires strong numerical ability, clear written and spoken communication, and a keen eye for detail.

Qualifications

• Experience in administration, remediation, complaint handling, or financial services case management.
• Strong numerical ability and attention to detail.
• Excellent written and verbal communication, with ability to explain complex information clearly.

Responsibilities

• Act as case owner for remediation matters; gather information from third parties and internal teams.
• Carry out financial loss calculations; document inputs, assumptions and outcomes.
• Communicate with clients throughout remediation; arrange compensation payments where due.
• Follow remediation procedures, maintain records, and escalate data/privacy risks as needed.
• Support investigation and resolution of client complaints; identify root causes and ensure fair outcomes.

Skills

Remediation management

Numerical accuracy

Client communications

Stakeholder liaison

Multi-case coordination

Judgement & compliance

Team collaboration

Job description

Vanguard Group in Manchester is seeking a Remediation Senior Associate to manage remediation cases from information gathering to calculation completion and compensation payment. You will liaise with third parties and internal teams to collect data, perform financial loss calculations, and keep clients informed throughout the process.

This hybrid role requires strong numerical ability, clear written and spoken communication, and a keen eye for detail.