Relief Worker - Care Assistant

Riverside Group; Greater London; On-site; GBP 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Generous pension

Learning & development

Tech investment in learning

Benefits package

Job summary

Riverside Group is seeking a Relief Worker - Care Assistant to provide compassionate personal care and support in a residential setting at Riverside, Tottenham. You will work within individual support plans to enhance quality of life and empower residents, including helping with daily tasks and mobility.

The role requires flexibility to cover shifts, strong communication, and a patient-focused approach in line with Riverside’s values and safeguarding policies.

Qualifications

• Experience in a customer-focused, residential environment delivering personal care.
• Awareness of housing and Health and Safety legislation and National Care Standards.
• Flexibility to work hours to meet customer and business needs, including outside normal hours and lone working.

Responsibilities

• Deliver direct personal care per individual support plans including showering, shaving, toileting and continence management.
• Assist with mobility and use of appropriate equipment while maintaining safety.
• Administer and support medication as required.
• Assist with meals, snacks and drinks where necessary.
• Provide light general domestic duties (cleaning, laundry, ironing).
• Help customers manage personal affairs (reading letters, utilities, small shopping).
• Communicate clearly to build trusted relationships with customers and support network.
• Provide companionship and encourage participation in social activities.

Skills

Customer care experience

Regulatory knowledge (Housing and H&S)

Flexible hours

Job description

Job Title: Relief Worker - Care Assistant

Salary: £16.95 per hour

Working Hours: As and when required

Location: Riverside, Lorenco House 9 College Road, Tottenham N17 8EA

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Relief Worker - Care Assistant

You will provide assistance to residents in need of physical personal care and carry out individual tasks with residents in line with their support plans, to maintain or improve their quality of life and to be able to recognise signs of distress in residents. You will work with the team to identify and assess positive ways to reduce distress and give residents control over their lives wherever possible.

About you

We are looking for someone with:

• Experience of working in a customer focused, residential environment, offering personal care to a diverse group of people
• An awareness of housing and Health and Safety legislation and regulation National Care Standards Awareness
• Flexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone working

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Work as part of a committed and compassionate team, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager.
• Recognise and identify each individual customer's needs to ensure a person-centred approach and that the customer is at the heart of everything we do by:
  o Delivering and enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on customers' changing needs.
  o Providing direct personal care to customers in line with Care Quality Commission (CQC) definitions including showering, shaving, toileting, continence management and personal hygiene (training provided).
  o Helping customers to go to bed, wake up, dress and maintain their personal appearance.
  o Safely helping with customer's mobility difficulties and using assessed equipment, aids or other manual handling equipment.
  o Administering and supporting medication for customers.
  o Assisting with preparation of meals, snacks and drinks where necessary.
• Working with customers to provide light general household domestic duties, for example - cleaning, laundry, ironing, etc.
• Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping.
• Communicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.)
• Provide companionship to customers, engaging in conversation to build genuine and trusted relationships.
• Encourage customers to participate in social activities and feel part of the community.
• Ensure customers are safe at all times by carrying out all of your duties within Riverside's Policy and Procedure framework e.g. health & safety, equal opportunities, cash handling, etc.
• Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable and respectful living environment.
• Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken.
• Promptly respond to and report any concerns relating to the care, support, well-being or behaviour of customers to a manager, making comprehensive records, ensuring customer confidentiality is observed at all times.
• Recognising any signs of abuse and immediately reporting them to a manager, ensuring local safeguarding procedures are followed.
• Record all complaints and proactively talk through the complaints procedure with customers.
• Deliver your role in line with the Riverside company values - "Our Riverside Way".

Other Duties

• You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis.
• You will undertake regular training to enable