Relief Worker

LLOYD'S REGISTER INTERNATIONAL; Guildford; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

Learning & development

Tech investments

Benefits package

Job summary

Riverside is seeking a Relief Worker at Vaughan House, Guildford. You will provide high quality, customer-oriented care and support to customers, working under the scheme manager to promote dignity and wellbeing in a safe environment.

The role requires flexibility to cover shifts, excellent communication, and a collaborative team approach. Salary is £13.17 per hour, with on-site work and as-needed hours.

Qualifications

• Experience of working with people from diverse backgrounds or sectors.
• Compassion, patience and empathy.
• Strong customer focus and service orientation.
• Excellent written and verbal communication skills.
• Flexibility to cover shifts at short notice.
• Approachable with a positive attitude.
• Team player with ability to adapt to business needs.

Responsibilities

• Provide high quality, customer-oriented care and support.
• Assist in planning and delivering personalised support and move-on plans.
• Maintain accurate, strengths-based records on the appropriate system.
• Signpost to relevant external support services and resources.
• Contribute to tenancy-related support and housing management tasks.
• Participate in team meetings and supervision sessions.
• Deliver group work sessions and participate in training as required.

Skills

Experience with diverse people

Compassion

Customer focus

Excellent communication

Flexibility

Approachable

Team player

Job description

Relief Worker

Job Description

Job Title: Relief WorkerSalary: £13.17 per hourWorking Hours: As and when requiredLocation: Vaughan House, Guildford

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Relief Worker

You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.

About you

We are looking for someone with:

• Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
• Compassion, patience, and empathy
• A strong customer focus
• Excellent communication skills both written and verbal
• Flexibility to cover shifts, sometimes at short notice
• Approachable with a positive attitude
• Excellent team player who can work flexibly to meet business requirements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

• Assisting in the planning and delivery of a range of personalised support and move-on plans
• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and riskInspiring and motivating customers to meet agreed outcomes and develop life skills
• Assisting customers with day-to-day support and tenancy-related matters
• Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
• Signposting customers to appropriate external support services, such as food banks and other community resources
• Supporting customers to be ‘tenancy ready’, enabling successful move on
• Supporting customers to be financially independent through budgeting plans and maximising income
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
• Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
• Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
• Assisting in the promotion of customer involvement and consultation
• Assisting with the delivery of a range of group work sessions

Deliver a support service:

• Support the delivery of the referral process for new customers
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
• Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
• Clean and prepare customer rooms as appropriate
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
• Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
• Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
• Carry out day-to-day administration and operational duties
• Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking
• Assist in collating and submitting information returns on funding, health & safety, and performance
• Act as point of contact on the phone, reception, and deal with a range of enquiries

Other Information

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• Use the Lone Worker system as and when necessary
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
• Deliver your role in line with Riverside company values – “Our Riverside Way”
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Person specification

Essential

• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
• Experience of working in a team and communicating positively with other people
• Experience of being able to organise tasks and plan accordingly whilst dealing with people
• Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
• Able to use initiative and have confidence to make decisions
• Basic administrative and IT skills maintain records

Desirable

• Experience of working with vulnerable and diverse customer groups or individuals with complex needs
• Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse