Relief Worker

Riverside; Lewisham; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

Learning & development

Job summary

Riverside is seeking a Relief Worker in Lewisham to provide customer‑led support and care in a safe, respectful environment. You will work under the scheme manager and help promote wellbeing and dignity for customers.

The role requires flexibility to cover shifts at short notice, excellent communication, and a team‑oriented approach. Salary is £16.95 per hour, with opportunities for development within Riverside’s housing and care services.

Qualifications

• Experience of working with people from various backgrounds.
• Compassionate, patient, reliable and empathetic.
• Customer focused with excellent communication skills (written and verbal).
• Flexible and approachable with a positive attitude.
• Excellent team player who can work flexibly to meet business requirements.
• Basic literacy and numeracy skills.
• Knowledge of safeguarding adults at risk procedure.
• IT skills including Word and Excel; willing to learn Riverside IT systems.

Responsibilities

• Provide high quality, customer oriented service under direction of the scheme manager and support team.
• Assist in providing care and support to customers.
• Maintain and promote the dignity and health and wellbeing of individuals in a safe environment.
• Maintain records accurately and in a timely manner.
• Liaise with family, friends, GP and health/social care professionals as required.
• Undertake training and development as required.

Skills

Customer focus

Communication skills

Flexibility

Team player

Basic literacy & numeracy

safeguarding knowledge

IT skills (MS Office)

Tools

Microsoft Office

Job description

Job Description

Job Title: Relief Worker

Salary: £16.95 per hour

Working Hours: As and when required

Location: Lewisham, London

The difference you will make as a Relief Worker

You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.

About You

• Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
• Compassion, patience, and empathy
• A strong customer focus
• Excellent communication skills both written and verbal
• Flexibility to cover shifts, sometimes at short notice
• Approachable with a positive attitude
• Excellent team player who can work flexibly to meet business requirements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• To provide a high quality, customer-oriented service and understand that all the actions should be customer-led.
• As directed by the manager and support team you will assist in providing support to customers in the provision of service and supported housing.
• Maintain and promote the dignity of all individuals which improves their health and wellbeing in a safe and appropriate environment.
• Foster effective communication with each customer and work colleagues and to be aware of communication differences and adopt an approach to suit an individual preferred method of communication.
• Encourage and enable customer to be as independent as possible with regards to their daily living skills and maintaining or improving their quality of life, this includes encouraging personal interests, access to social networks and social activities.
• To maintain records where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner.
• Recognise signs of distress in customer and identify and assess positive ways to reduce this and advise the support team promptly of any signs of problems or concerns over a customer.
• To liaise with other relevant people involved with the customer, including family and friends, GP’s and other health and social care professionals.
• To ensure confidentiality is maintained at all times, that a customer’s personal details are not disclosed to any unauthorised person.
• Other further tasks such as general cleaning and security duties.
• Undertake training and development as required.

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Essential Knowledge & Experience

• Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children etc.)
• Compassionate, patient, reliable and empathetic.
• Customer focused with excellent communication skills both written and verbal.
• Flexible and approachable with a positive attitude.
• Excellent team player who can work flexibly to meet business requirement.
• Basic literacy and numeracy skills.
• Knowledge of safeguarding adults at risk procedure.
• To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Desirable

• Experience of working in a Care and Support environment.
• Understanding of regulations and legislation within the housing and social care profession.
• A relevant qualification e.g. NVQ or Diploma in Health and Social care.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment