Relief Support Worker Northeast - Post Closed

Oasis Community Housing; Gateshead; On-site; GBP 18,000 - 24,000; Part time

Job summary

Oasis Community Housing is seeking Relief Support Workers to join our Gateshead and Sunderland projects. You will provide person‑led, trauma‑informed support to individuals facing homelessness, across day and night shifts, including evenings and weekends.

You’ll build trust, work calmly under pressure, and collaborate with a compassionate team to help people move toward safer, healthier futures. You'll join a charity that values co-production, equality, and holistic wellbeing, offering a

Qualifications

• Experience working with people experiencing homelessness and trauma-informed approaches.
• Excellent interpersonal and communication skills, including building trust.
• Ability to stay calm under pressure and work flexibly in demanding environments.

Responsibilities

• Provide daytime cover (weekdays and weekends) and/or waking night shifts (8pm–8am) across Gateshead/Sunderland projects.
• Deliver person-led, holistic support and help individuals access housing, health, and life skills.
• Work as part of a supportive team, upholding values of equality and safety for service users.

Skills

Empathy

Communication

Crisis intervention

Education

Experience in supported housing

Job description

Hours: As needed including evenings, weekends and overnights (waking nights)
Location: Projects across Gateshead and Sunderland

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to apply anyway. You might just be the perfect person for this role.

We value diversity and promote equality of opportunity. We encourage and welcome applications from suitably skilled candidates from all backgrounds to support a diverse workforce, including individuals with lived experience of homelessness.

Are you passionate about making a difference in people’s lives, providing person-led, holistic, trauma-informed support to individuals on their journey out of homelessness? Do you have experience working in supported housing with either young people or adults facing multiple life challenges?

Our projects are places of safety, Psychologically Informed Environments (PIE), from which we work with individuals using person-led, holistic, trauma-informed and solution-focused approaches. We aim to provide accommodation and support that helps people find self-worth and the belief that they deserve a better future, supporting them in safe, positive transitions, providing holistic support to gain essential life skills, achieve health outcomes, to realise and achieve their aspirations, and reach their full potential, before moving them on safely and successfully.

We’re seeking to recruit Relief Support Workers within our Gateshead and Sunderland Projects; needing to appoint individuals to our relief pool who are able to provide daytime cover (weekdays, weekends, evenings between 7.30am-8pm), and/or waking night shifts (8pm-8am). Actual hours vary by project.

To join us you will need to demonstrate experience and understanding of the needs of people experiencing homelessness and/or those who are care experienced, including related issues of mental ill-health, trauma, abuse, alcohol and substance use and offending. You will have excellent inter-personal and communication skills, including the ability to build effective relationships of trust. You will need to work calmly under pressure, using your initiative and working flexibly in a sometimes demanding environment.

In return, you will benefit from a supportive, creative environment and have the opportunity to develop your knowledge and skills. We are a growing charity, and we believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed.

Oasis Community Housing is a Christian response to homelessness and disadvantage, providing housing, support and other specialised services. Our vision is for everyone to be part of a community where they are included, belong and have what they need to reach their God-given potential. As part of our strategy for growth and development, we are embarking on an ambitious journey to develop our culture of co-production. We want to share power and responsibility with those accessing our services in meaningful, safe and accessible ways, and to create an environment where everyone can contribute.

We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian ethos of Oasis Community Housing.

Oasis Community Housing is an equal opportunities employer

Registered charity no. 1107554.

Any offer of employment will be subject to satisfactory references, meeting essential criteria and Enhanced DBS.