Relief Security Officer

GUK; Coventry; On-site; GBP 35,000 - 50,000; Full time

Job summary

GUK is looking for a Contracts Manager to oversee corporate contracts with a focus on customer satisfaction and team management. The role involves flexible hours and the management of onsite operations in a dynamic property sector. Applicants should have experience in reception management and team development, along with a strong focus on service excellence.

Benefits

Salary Saving Scheme

Employee Recognition Scheme

Employee Assistance Program

Length of Service Rewards

Cash Health Plan

Ride to Work Scheme

Qualifications

• Experience of managing reception and front of house.
• Ability to build and manage client relationships.
• Proficient in managing SLA’s and KPI’s.

Responsibilities

• Manage a portfolio of corporate contracts across London and surrounding areas.
• Support day-to-day frontline operational team.
• Ensure client satisfaction and service excellence.

Skills

Managing reception

Client relationship management

Managing SLA’s and KPI’s

Workforce planning

Team management

Coaching management style

Flexible and adaptable

Education

Valid SIA licence

Valid driver’s licence

Tools

Timegate

Job description

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Job title: Contracts Manager – Reception UK

Hours: Monday to Friday 08:00 – 17:00 (unpaid 1 hour lunch break) 40 hours a week but you may be expected to work these hours flexibly according to operational needs

Closing Date: 15/04/2024

Start Date: 07/05/2024

Job ID: 661

Ready to steer our contracts to success? RUK is seeking a dynamic Contracts Manager to navigate the waters of negotiation and efficiency. Join us in charting a course for unparalleled client satisfaction and growth

Our vision is to create a reception/concierge service that is unique, bespoke, and tailored to our client’s requirements with a focus on superb customer service. The commercial property sector is a dynamic and constantly changing environment. Buildings change ownership, undergo refurbishments, tenants come and go, and operating cultures evolve. A great front of house solution must be adaptable, attentive, and capable of meeting all requirements and user needs. You will be responsible for managing a portfolio of corporate contracts across London and surrounding areas (subject to operational needs), under supervision, from the Contracts Manager. The role is critical in supporting and developing our day-to-day frontline operational team. You will need to have a professional approach while maintaining a sense of fun, have an eye for detail, be passionate about service excellence and staff development to be successful in the role.

Applicants must meet the following essential criteria:

• Experience of managing reception, front of house (multisite desirable)
• Managing relationships with key clients
• Managing SLA’s and KPI’s
• Communicating with people at all levels
• Workforce planning, e.g., rota and holiday management
• Team management and development - coaching management style
• Experience of using multiple IT packages/systems, ideally Timegate (intermediate)

It is also essential that the Contracts Manager can fulfil the following:

• Valid SIA licence (training will be provided)
• Flexible - attend occasional emergency call outs in the and surrounding areas within the hour.
• Valid driver’s licence

GUK goes to great lengths to create a good place to work. We are always on the lookout for talented people, who are team players and can help us grow our reputation as a provider of excellent Reception and Security services. We welcome applications from individuals who have transferable customer service skills gained whilst working in sectors such as recruitment, hospitality, retail, sales or any other customer orientated services business.

Employee Benefits:

RUK takes pride in offering benefits that promote health and well-being.

• Salary Saving Scheme
• Employee Recognition Scheme
• Employee Assistance Program
• Length of Service Rewards
• Cash Health Plan
• Ride to Work Scheme

RUKis an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to stop taking applications when we have had a suitable number of responses.