Relief Retail Security officer

Carlisle Support Services; Prestatyn; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

Company Pension Scheme

Stream – wage access

Job summary

Carlisle Support Services is seeking enthusiastic, reliable individuals to join our security team for client sites across the UK. The role involves covering holidays and sickness, with hours arranged to suit you. Typical shifts run 6am-3pm and 3pm-10pm/11pm, with some sites at midnight.

The position can be full-time or used to supplement income. Candidates must be 18+, hold an SIA Guarding or Door Supervision licence, and have 5 years of verifiable work history.

Qualifications

• Must be 18+ years old and eligible to work in the UK.
• SIA Guarding or Door Supervision licence is required.
• 5 years of checkable work and address history.
• Reliable, punctual, flexible, and smart in appearance.
• Friendly, approachable and professional approach.
• Experience in security or a customer-facing role is preferred.

Responsibilities

• Ensure colleague safety and provide a visible security presence.
• Manage incidents with effective conflict resolution and control access.
• Conduct security patrols and monitor egress to deter crime.
• Interact positively with the public and provide directions as needed.
• Follow safety procedures and work as part of a security team.

Skills

Flexible and reliable

Customer facing

Team player

Professional appearance

Excellent communication

Punctuality

Tools

SIA Guarding Licence

Door Supervision Licence

Job description

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you're willing to learn new skills to develop your career, we promise to provide full training and all the support you'll need to help you to succeed.

As a relief officer you will cover holidays and sickness across various locations, you tell us where and when you can work, and we will provide the hours that suit best. Our usual shift times are 6am-3pm, 3pm-10pm/11pm with some sites having midnight finishes. The role will include varying hours but can be used as a full time role (greater flexibility around travel and working hours needed) or to supplement to your main income.

• At least 18 years old - a legal requirement to work in a front-line licensable activity
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history
• Reliable, punctual, flexible, and smart in appearance
• Friendly, approachable, and always professional
• Enthusiastic and motivated to do a great job
• Ideally some experience within a Security environment or a customer facing role
• Able to interact with clients and customers in a positive manner
• Some experience working within a Security environment and working as part of a team
• Effective people skills, able to interact with clients and customers in a positive manner
• Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
• This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

• Join a growing market‑leading brand of support services to work with the UK's largest brands such as Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
• Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.
• A competitive hourly rate of pay - paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Stream - financial flexibility and instant access to earned and authorised wages
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program, Hours: Varying hours covering a variety of shifts that include 6am-3pm, 3pm-11pm/midnight
• Pay: £14.65 per hour

Your core role will include but not be limited to the following activities:

• Ensure colleague safety, providing a sense of assurance for all
• Provide a smart, visible, proactive, and engaging security presence and deterrent
• Effective conflict management, always taking control of incidents
• Control access and egress, conducting security patrols to deter crime
• Able to proactively and professionally engage with the public
• Be aware of hazards and incidents, and responding appropriately
• Providing guidance, information and directing customers as a first point of contact
• Managing and following safety and security processes and procedures
• Working as part of a team, building strong working relationships