Relief Retail Security officer

Carlisle Support Services; Llandudno; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Pension scheme

Health and wellbeing plans

Earned wage access (Stream)

Full induction and training

Uniform provided

Career development

Job summary

Carlisle Support Services is seeking enthusiastic relief officers to join our team, covering holidays and sickness across locations in the UK. You tell us when you can work and we provide hours that suit you. Shifts typically run 6am-3pm and 3pm-10pm/11pm, with some sites finishing at midnight.

This is flexible and can be full-time or to supplement your main income. We offer full induction and ongoing training, a competitive hourly rate of £14.65, pension, health plans and access to earned wages

Qualifications

• Must be 18+ years old (legal for frontline licensable activity)
• SIA Guarding or Door Supervision licence required
• 5 years checkable work and address history
• Reliable, punctual and flexible with smart appearance
• Friendly, approachable and professional in all interactions
• Enthusiastic and motivated to perform well
• Experience in security or customer-facing role preferred
• Able to engage positively with clients and customers
• Team player with good communication and collaboration skills
• Be prepared for identity checks and vetting processes

Responsibilities

• Ensure colleague safety and provide a reassuring security presence
• Conduct security patrols, control access and deter crime
• Manage incidents with calm, proactive situational awareness
• Interact with the public in a professional manner
• Provide guidance and information as first point of contact
• Follow safety and security procedures and processes
• Work effectively as part of a team and build strong working relationships

Skills

Reliability

Punctuality

Flexibility

Professional appearance

Customer service

Teamwork

Interpersonal skills

Education

SIA Licence (Guarding or Door Supervision)

Job description

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you're willing to learn new skills to develop your career, we promise to provide full training and all the support you'll need to help you to succeed.

As a relief officer you will cover holidays and sickness across various locations, you tell us where and when you can work, and we will provide the hours that suit best. Our usual shift times are 6am-3pm, 3pm-10pm/11pm with some sites having midnight finishes. The role will include varying hours but can be used as a full time role (greater flexibility around travel and working hours needed) or to supplement to your main income

• At least 18 years old - a legal requirement to work in a front-line licensable activity
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history
• Reliable, punctual, flexible, and smart in appearance
• Friendly, approachable, and always professional
• Enthusiastic and motivated to do a great job
• Ideally some experience within a Security environment or a customer facing role
• Able to interact with clients and customers in a positive manner
• Some experience working within a Security environment and working as part of a team
• Effective people skills, able to interact with clients and customers in a positive manner
• Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
• This could include the following:
  • passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

Join a growing market-leading brand of support services to work with the UK's largest brands such as Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.

• A competitive hourly rate of pay - paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Stream - financial flexibility and instant access to earned and authorised wages
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program, Hours: Varying hours covering a variety of shifts that include 6am-3pm, 3pm-11pm/midnight
• Pay: £14.65 per hour

Your core role will include but not be limited to the following activities:

• Ensure colleague safety, providing a sense of assurance for all
• Provide a smart, visible, proactive, and engaging security presence and deterrent
• Effective conflict management, always taking control of incidents
• Control access and egress, conducting security patrols to deter crime
• Able to proactively and professionally engage with the public
• Be aware of hazards and incidents, and responding appropriately
• Providing guidance, information and directing customers as a first point of contact
• Managing and following safety and security processes and procedures
• Working as part of a team, building strong working relationships