Relief Night Manager

Accor Hotels; Birmingham; On-site; USD 32,000 - 48,000; Part time

Job summary

Accor Hotels seeks a Part Time Leader for the Sofitel Queenstown Hotel & Spa, responsible for overnight operations, audits, and guest satisfaction. Ideal candidates will have leadership experience in hospitality, particularly in luxury environments. This role offers competitive pay, overtime, and extensive training opportunities within a supportive team.

Benefits

Competitive pay

Night-time overtime allowance

Staff meals

Discounted hotel stays

Free gym access

Ski hire

Qualifications

• Minimum 6 months experience in a leadership role.
• Ability to train and develop team members.
• Knowledge of property management systems.

Responsibilities

• Undertake daily reconciliation of hotel trading and reporting.
• Ensure smooth running of overnight operations.
• Supervise night staff and maintain luxury standards.

Skills

Leadership

Customer Service

Attention to Detail

Education

Hospitality Management Certification

Tools

Opera PMS

Job description

Company Description

Free your full potential. When you enter our hotel, a world of opportunity is open to you. Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here. Every day you can learn something different, with training and support from the experienced people around you. And when you are ready for a new career adventure, our global hotel group is full of possibilities.

Job Description

A Part Time opportunity for a responsible and effective leader: Sofitel Queenstown Hotel & Spa is a 5-star Award-Winning property situated in our beautiful town centre. Within the role, you will be effectively undertaking the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information. You will ensure the smooth and efficient running of the Hotel's overnight operation, along with maintaining luxury standards for guests and being responsible for the safety and security of the property.

• Complete thorough audits of all daily revenue and postings, making necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company charges, to be forwarded to the Accounts department.
• Complete relevant computer tasks related to Night Audit functions, including posting room charges and daily room revenue.
• Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Carry out reception duties in case of late arrivals or early departures, taking future reservations or answering guest inquiries.
• Provide support to the Food and Beverage operation, ensuring room service requests are timely and of the highest quality.
• Assist with any overnight housekeeping requests.
• Supervise night cleaner duties, ensuring all are completed to the required standard.

Qualifications

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Minimum 6 months experience in a similar role or in a leadership role, preferably including 5-star experience.
• Knowledge of Opera or a similar property management system.
• Up-to-date Manager Certificate would be advantageous.
• Full, clean New Zealand driving license, preferably with manual driving license.
• Ability to train and develop team members.
• First aid certificate would be viewed as favorable.
• You will need to hold working rights for New Zealand.

Additional Information

Bring passion and dedication to excellence, and we will recognize your contribution with a variety of benefits, rewards, and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team:

• We offer competitive pay with a favorable night-time overtime allowance plus benefits including daily staff meals, dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2023 HM Award winner.
• Receive unparalleled training, development, and support from Accor leadership training programmes.
• Discounted hotel stays, food and beverage rates, and spa treatments worldwide — for yourself and friends and family across our entire network.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Enjoy working in the heart of beautiful Queenstown with our diverse and professional team.
• Free gym access and ski hire.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.

Two shifts per week, $31.52 per hour, plus night-time allowance and overtime rate.