Relief Lodge Manager

Churchill Estates Management; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking compassionate Relief Lodge Managers to support retirement developments. This role involves covering for permanent Lodge Managers and ensuring high-quality service and maintenance at various lodges. You will be the reassuring presence for residents, organizing events, and liaising with different departments. With a focus on creating a fulfilling lifestyle for Owners, this position requires a friendly personality and the ability to work independently. Join a progressive team dedicated to enhancing the lives of retirees and be part of a growing organization with ambitious future plans.

Benefits

Mileage Reimbursement

Subsistence Allowance

Holiday Pay

Life Assurance

Qualifications

• Experience in property management or customer service is advantageous.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Manage property maintenance and provide excellent service to Owners.
• Facilitate social events and support the sales team.

Skills

Customer Service

Property Management

Event Organization

Computer Literacy

Communication

Tools

Microsoft Outlook

Job description

• Location: Portsmouth & Guildford (travel to various lodges required)
• Pay rate: £12.36 per hour, plus mileage reimbursed
• Contract: Hours offered on an 'as and when required' basis - zero hours contract

About the role

It's exciting times at Churchill Estates Management and due to our growth, we are looking for compassionate Relief Lodge Managers for our retirement developments in the region. You'll cover the absences of permanent Lodge Managers on an "as and when" basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you'll be working at the heart of Churchill Estates Management, promoting a happy and fulfilling lifestyle for Owners.

Based at a central desk within the development, you'll be a visible and reassuring presence, while administering the office and arranging contractors to maintain the building.

From facilitating social events to supporting the sales team with customer viewings you'll play a key role in the business and liaise with a range of departments and external contacts.

About you

It's important that you understand our customers and have a desire to make a positive difference. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people and socialising. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you'll also be happy working independently on your own initiative.

To support with the organisation of events and administer the maintenance of the site, you'll be computer literate with previous experience of using outlook.

Previous property management, social housing, retail, care work, customer or hospitality experience would be advantageous.

You must have access to a vehicle as the role will require travel around the region, for which mileage is reimbursed.

How you'll be rewarded

• Mileage reimbursed
• Subsistence allowance should an overnight stay be required
• Holiday pay
• Life Assurance

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH : Trust/Openness/Respect/Communication/Honesty

To be part of our success story, apply today!

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