Relief Lodge Manager

TN United Kingdom; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity to join a progressive company as a Relief Lodge Manager, where you will cover for permanent Lodge Managers in various retirement developments. Your role will involve ensuring the safety and satisfaction of residents while managing property maintenance and facilitating social events. This role requires a friendly and outgoing personality, with a focus on customer service and community building. Join a rapidly growing team committed to providing a fulfilling lifestyle for Owners and be part of a company that values trust, openness, and communication.

Benefits

Annual holiday entitlement of 24 days

Life Assurance

Subsistence allowance for overnight stays

Qualifications

• Compassionate personality with a love for socializing.
• Experience in property management or customer service is advantageous.

Responsibilities

• Manage maintenance and provide excellent service to Owners.
• Facilitate social events and support the sales team.

Skills

Customer Service

Property Management

Event Organization

Communication Skills

Education

Experience in Hospitality

Experience in Social Housing

Tools

Microsoft Outlook

Job description

Social network you want to login/join with:

• Location: Dorset, travel to various lodges is essential
• Pay rate: £11.53 per hour, plus mileage reimbursed
• Contract: Hours offered on an 'as and when required' basis (zero hours contract)

About the role

It’s an exciting time at Churchill Estates Management. Due to our growth, we are looking for compassionate Relief Lodge Managers for our retirement developments in the region. You’ll cover the absences of permanent Lodge Managers on an “as and when” basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Churchill Estates Management, promoting a happy and fulfilling lifestyle for Owners.

Based at a central desk within the development, you’ll be a visible and reassuring presence, while administering the office and arranging contractors to maintain the building.

From facilitating social events to supporting the sales team with customer viewings, you’ll play a key role in the business and liaise with a range of departments and external contacts.

About you

It’s important that you understand our customers and have a desire to make a positive difference. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite the high levels of social contact, you’ll also be happy working independently on your own initiative.

To support with the organisation of events and administer the maintenance of the site, you’ll be computer literate with previous experience of using Outlook.

Previous property management, social housing, retail, care work, customer service, or hospitality experience would be advantageous.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationally, overseeing more than 8,000 apartments and providing property services and customer care to over 10,000 retired people.

We are rapidly growing with ambitious plans for the future. Join us and be part of a professional, award-winning, customer-focused team.

Our Company Values: TORCH — Trust, Openness, Respect, Communication, Honesty.

How you’ll be rewarded

• Subsistence allowance if an overnight stay is required
• Annual holiday entitlement of 24 days plus Bank Holidays, pro-rated for hours worked
• Life Assurance

To be part of our success story, apply today!

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